Field Access Manager - Ohio Valley
**工作描述** 现场访问经理 (FAM) 为医疗保健专业人员 (HCP) 和卫生组织 (HCO) 的接入相关问题提供专家，并将通过跨职能方式与患者支持，市场准入和现场销售合作，以支持病人及时获得治疗.FAM 将为供应商提供有关接入流程，退款问题的信息，以及支持患者援助计划的信息，同时确保遵守医疗法规。国际卫生组织 (FAM) 是一个远程/现场角色，积极向指定地理区域内的定义账户提供有关访问和覆盖问题的批准教育，以促进适当的患者访问.FAM 将分析接入问题并作为 HCP 和其他现场部队人员和地区管理的本地访问资源，如政策允许。酌情，FAM 将与接入中心协调个人病例，包括病人访问和覆蓋援助，枢纽注册和整体协调。联邦医疗管理局需要与现场销售，营销，市场访问，公共事务，州和政府事务，贸易和专业药房账户进行跨职能合作，同时遵守所有企业和行业政策和程序。**FAM 将管理支持适当的患者接入的日常活动。的活动包括但不限于：** - 在实时和虚拟格式提供有关患者接入信息和/或教育给 HCP 帐户，包括福利验证，先前授权流程，上诉流程以及患者支持计划。-分析访问趋势。- 合作伙伴跨功能地识别和解决患者访问障碍，支持患者满意度。- 与内部利益相关者建立协作，信任关系以支持无的病人获得治疗。- 监测付费者的趋势来解决访问障碍。- 向 HCP 办公室提供访问信息。- 在批准指导下向实地团队提供访问教育。- 扩大与协调第三方，包括中心供应商在内的访问问题。- 对专业药店问题的教育和支持。- 为 HCP 办理机构提供有关产品如何受惠设计 （商业，医疗保险，医疗补助）的信息。- 回答有关覆盖的问题，包括付款人特定访问的问题。
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**Job Description**
Field Access Manager
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM will provide information to providers on access processes, reimbursement issues, and support patient assistance programs, all while ensuring compliance with healthcare regulations.
The FAM role is a remote/field-based role that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM will analyze access issues and act as the local access resource for HCPs and other field force personnel and region management, as permitted by policy. Where appropriate, the FAM will coordinate with the access hub concerning individual patient cases including patient access and coverage assistance, hub enrollment and overall coordination. The FAM will need to collaborate cross functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures.
**The FAMs will manage daily activities that support appropriate patient access. Activities include, but are not limited to:**
- Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
- Analyze access trends.
- Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction.
- Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
- Monitor payer trends to address access barriers.
- Provide access information to HCP offices.
- Provide access education to field teams upon approved direction.
- Escalate and coordinate on access issues with third parties including hub vendor.
- Provide education and support on Specialty Pharmacy issues.
- Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).
- Answer questions about coverage, including payer-specific access questions.
- Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.
- Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
- Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
- Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.
- Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources.
- Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
- Attend National and Regional Meetings.
**Minimum Requirements:**
- Bachelor’s Degree.
- Minimum of 7 years’ experience in patient support, Pharmaceutical /healthcare sales or operations, or reimbursement support.
- Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior
- authorization, and appeal processes.
- Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
- Exhibit competent understanding of hub and patient support activities.
- Proven ability to manage multiple priorities in a remote environment with **20-25% travel; Must reside in the Ohio Valley assigned territory.** Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
- Must be at least 21 years old with a valid driver’s license and a clean driving record.
- Excellent interpersonal and communication skills; demonstrated ability to engage and influence multiple stakeholders across teams and disciplines.
**Preferred Requirements:**
- Pharmaceutical industry experience highly preferred.
- Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.
- Has context menu.
**Required Skills:**
Adaptability, Adaptability, Clinical Care, Company Policies, Cost Effectiveness Analysis, Data Analysis, Direct Marketing, Employee Scheduling, Evaluating Applications, Healthcare Reimbursement, Health Economic Modeling, Health Economics, Health Economics Research, Health Policy Analysis, Health Technology Assessment (HTA), HIPAA Regulations, Interpersonal Relationships, Liaison Work, Market Access, Market Analysis, Market Research, Medicare Part B, Multidisciplinary Teamwork, Patient Assistance, Patient Engagement {+ 10 more}
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [click here](https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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The primary location for this posting is:
USA - Pennsylvania - North Wales (Upper Gwynedd)
Where required by law, the compensation range for this role is provided below.
The salary range for the primary location of this role is:
$117,000.00 - $184,200.00
This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [https://jobs.merck.com/us/en/compensation-and-benefits](https://jobs.merck.com/us/en/compensation-and-benefits).
**Additional location(s):** Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.
**Additional location(s) Compensation Information:**
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
No
**Hazardous Material(s):**
n/a
**Job Posting End Date:**
11/3/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**