客户服务代表
Customer Service Representative
职位描述
在直接监督下，客户服务代表负责准确完成客户订单并处理来电客户咨询。
岗位职责
- 回答客户关于产品的基本咨询，提供报价并处理订单录入。
- 通过电话、传真、电子邮件、电子方式或现场（柜台销售）下单。
- 在一定范围内通过协商销售价格和采购价格来影响Motion Industries的毛利。
- 可根据竞争情况调整非合同客户定价，以满足客户需求，同时最大化Motion Industries的利润。
- 通过与客户建立关系推动重复业务，并推动流程改进。
- 订购商品以确保为客户保持适当的库存水平。
- 可以在无需批准的情况下下单，每条线不超过5000美元，每张订单不超过10000美元。
- 负责从分公司库存、配送中心库存或供应商库存中获取产品。
- 确定最经济的客户订单运输方式。
- 与客户代表合作以确保客户满意度。
- 加急处理缺货订单。可提取库存并准备发货给客户。
- 处理客户退货。
- 执行其他指派的任务。
教育与经验
通常需要高中文凭或同等学历，以及零至三年相关工作经验或同等组合。
知识、技能和能力
- 需要可靠、有条理且注重细节。
- 具备良好的沟通能力，包括书面、口头和倾听能力。
- 需要具备多任务处理和时间管理能力。
- 具备中等计算机技能，包括信息处理、通过电子邮件内部和外部沟通、使用业务系统和网络搜索功能查找产品。
- 具备产品知识者优先。
证书与执照
优选良好的驾驶记录。所有公司车辆均需持续视频监控。
公司信息
Motion Industries提供优秀的福利包，包括医疗保障、401(k)、学费报销、年假、病假和节假日工资。
不适合这个职位？通过加入我们的人才社区告诉我们您对未来的兴趣，或创建账户以设置新职位的邮件提醒。
查看英文原文
SUMMARY
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
- Responds to basic customer inquires regarding products, provides quotes, and handles
- order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
- sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase
- price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on
- competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and
- drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per
- purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or
- supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and
- externally via email, using business systems and searching capabilities to find products
- on the internet.
- Product knowledge is preferred.
LICENSES & CERTIFICATIONS
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community onor create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Originally posted on Himalayas