Optical Assistant - Vision Direct (German)
发现你的100%你在微源！职位：光学助理 - 德语双语位置：哈顿帕拉纳克工作设置和转班：从家工作 搬迁时间表 为什么加入微源？你将获得：·竞争性奖励：享受市场超级补偿，第一天医疗保险，加上一个或多个依赖者，付费的休息，现金转换，团体生命保险和绩效奖励 · 一种协作精神：通过参与公司赞助的活动与活动来促进积极和有吸引力的工作环境。· 工作-生活和：享受适合你的灵活的工作安排之间的平衡。· 职业发展：充分利用不断学习和职业进步的机会。·包容性团队合作：成为庆祝多样性，促进包容文化的一支团队的一部分。工作描述：预售建议：·帮助客户注册帐户或在线浏览并处理订单 （英语和德语）·自信地和熟练地提供关于选择眼镜和镜头 （英语与德语）的建议；·检查产品可用量以满足客户订单，并在需要时提供准确和最新的替代方案 （英语及德语）•协助我们的客户了解他们的处方 （英语 和德语）处方管理：· 验证客户的处方，以确保订单正确 （英语和德语）· 客户体验和保留 · 及时调查并解决客户投诉。使用你的经验，解决问题，处理反对意见和自由裁量来通过赢-win 方法解决 （英语与德国）·作为客户服务团队的一部分推动积极的公司体验结果 · 专业地沟通客户关于他们的订单，包括任何延迟或交付变化 （英语及德语）• 向产品或营销团队传递客户反，以改善我们的产品和/或网站提供 （英语 和 德语）· 按照已建立的程序和程序，确保客户无交易，而不会造成公司额外的声誉或财务成本 ·根据我们的既定程序和程序处理客户订单，退款或返回 （英语和德语）·协助客户跟踪/追踪他们的订单并提供明确的时间表来管理期望 （英语与德语）•保持彻底和准确的客户服务。
查看英文原文
Discover your 100% YOU with MicroSourcing!
Position: Optical Assistant - German Bilingual
Location: Harton Paranaque
Work setup & shift: Work from Home | Shifting Schedule
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Description:
Pre-sales advice:
- Help customers register for an account and/or navigate online and process their orders (English and German)
- Confidently and knowledgeably give advice on selecting glasses and lenses (English and German)
- Check product availability for customer orders and provide accurate and up to date alternatives when required (English and German)
- Assist our customers with understanding their prescriptions (English and German)
Prescription management:
- Verification of customer prescriptions to ensure orders are correct (English and German)
- Customer experience and retention
- Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis (English and German)
- Work as part of the customer service team to drive positive company experience results
- Communicate professionally with customers about their orders, including any delays or changes in delivery (English and German)
- Passing customer feedback onto the product or marketing team to improve our product and/or website offerings (English and German)
- Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
- Process customer orders, refunds or returns as per our established processes and procedures (English and German)
- Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations (English and German)
- Maintain thorough and accurate customer service records through Servicecloud (English and German)
- Keep confidential records and financial information private and secure (English and German)
- Attend regular training (online/in person) to ensure optical, technical and product knowledge are up to date
Priority Requirements:
- Excellent communication skills both written and verbal (English and German)
- Flexible working hours
- Experience handling escalated issues
- Has a primary internet connection of at least 50mbps and a reliable backup internet.
- Has experience and skills using the internet and Microsoft Office.
Competencies/ Personal Traits:
- Organized and detail oriented
- Problem solver and a team player
- Must be able to multi-task and THRIVE in a fast-paced environment
- Has Good sense of humor & positive attitude
- Ability to “Think outside of the box” and provide creative solutions
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas