Technical Support Representative
发现你的100%你与微源！职位：技术支持代表位置：哈顿公司中心，巴拉纳克市工作设置和转班：从家工作吗？夜间转班为什么加入微源？你将获得：·竞争性奖励：享受市场上高薪酬，第一天医疗保险，加上一个或多个受理人，付费休息现金转换，团体生命保险和绩效奖励 · 一种协作精神：通过参与公司赞助的活动并参与积极的工作环境。· Work-Life Harmony:享受适合你的工作生活平衡。· 职业发展：充分利用不断学习和职业进步的机会。·包容性团队工作：成为庆祝多样性，促进包容文化的一支团队的一部分。责任：· 他们通过电话和电子邮件处理客户接入支持，使用我们的门票跟踪系统 （销售力量）指导客户通过纠正步骤和/或培训。·通过识别问题向客户提供答案；研究答案；指导客户进行纠正步伐。·引导客户了解软件并诊断技术软件问题的过程中。·通过约会实现新客户加入工作流程 （当他们上升级时）. · 管理新客户的基础工作，以准备初步设置咨询。· 管理票务和回答客户的问题。·协调客户沟通。· 在所有产品，服务和内部工具/系统上培养专业知识。· 与团队，监督者和内部利益相关方交流。·持续培训和个人发展计划。·响应销售电话并指导他们安排与销售人员约会。· 不需要具体经验，并且对新毕业生开放；· 书面和口头英语交际技巧出色；·灵活的工作时间·处理问题 · 能够思考外面并提供创意解决方案 ---关于微源的信息 13个分发中心拥有超过9000名专业人士，微源是菲律宾首创和最大的管理服务商。我们对100% YOU MicroSourcing 的承诺坚信我们的公司力量在于人们的多样性和才华。我们自豪地培养包容文化
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Discover your 100% YOU with MicroSourcing!
Position: Technical Support Representative
Location: Harton Corporate Center, Paranaque City
Work setup & shift: Work From Home | Night Shift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Responsibilities:
- They would handle incoming customer support by phone, and e-mail using our ticket tracking system (salesforce) guiding the client through corrective steps and/or training.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Guiding customers to understand software while diagnosing technical software issues.
- Implementing new customers on onboarding workflow via appointments (for when they move up levels)
- Manage new client onboarding groundwork in preparation for initial setup consultation.
- Manage ticketing & respond to client questions.
- Coordinate client communication
- Develop specialized expertise on all products, services, and internal tools/systems.
- Communicating with the team, supervisors and internal stakeholders
- Ongoing Training & Individual Development Plans
- Answer sales phone calls and guide them to schedule an appointment with salesman
Qualifications:
- No specific experience required and Open to fresh grads
- Excellent communication skills both written and verbal English
- Flexible working hours
- Experience handling escalated concern
- Ability to Think outside of the box and provide creative solutions
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas