会说德语的客户服务代理
German-Speaking Customer Service Agent
德语客服专员
全职 | 远程办公 | 中欧时间工作
关于全球人才公司
我们为全球优秀人才连接创新科技和生活方式公司。我们的使命是：无论出生在哪里，每个人都有平等的机会。加入我们的25,000+专业人士社区，与领先的国际公司一起打造有意义的职业生涯。
您将合作的公司
您将加入一家快速发展的欧洲消费者生活方式和健康品牌，在DACH地区拥有强大的数字影响力和忠实的客户群。这是一个充满活力、注重细节的团队，非常重视客户体验——您的工作将直接影响品牌在客户心中的形象。
职位机会
该公司正在寻找一位可靠的、有教养的德语客服专员加入他们的客服团队——需要一位能够迅速上手的人。
您将用德语处理客户咨询，以关怀和专业的方式解决问题，并帮助确保每一次客户互动都能体现品牌的最佳形象。这是一份不仅适合面对客户的岗位，而且能真正以做好它为荣的工作。
可靠性和出色的书面德语能力是基本要求。如果您能准时出勤、清晰沟通并重视质量——这将是一个很好的匹配。
您将负责的工作
- 通过邮件和其他书面渠道用德语专业且及时地回应客户咨询
- 以同理心和效率解决问题、投诉和疑问
- 确保每一次客户互动都符合公司的标准和品牌语气
- 识别常见问题并将其标记给整个团队
- 保持记录的准确性和时效性
- 与内部团队协作，确保无缝的客户体验
我们寻找的人选
- 母语或流利的德语使用者——这是硬性要求；所有客户沟通均使用德语
- 有客户服务经验——您之前做过，而且做得很好
- 有工单系统经验
- 出色的书面德语能力——清晰、专业且温暖；这将在面试过程中进行评估
- 可靠且稳定——您会准时出现，完成任务，并对自己的职责负责
- 在压力下保持冷静，能够专业地处理困难的客户互动
查看英文原文
GERMAN-SPEAKING CUSTOMER SERVICE AGENT
Full-time | Remote | CET Business Hours
ABOUT THE GLOBAL TALENT CO.
We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.
ABOUT THE COMPANY YOU'LL BE WORKING WITH
You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.
THE OPPORTUNITY
This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.
You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.
Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.
WHAT YOU'LL BE DOING
- Responding to customer enquiries via email and other written channels — professionally and promptly — in German
- Resolving issues, complaints, and questions with empathy and efficiency
- Ensuring every customer interaction reflects the company's standards and brand voice
- Identifying recurring issues and flagging them to the broader team
- Keeping records accurate and up to date
- Collaborating with internal teams to ensure seamless customer experiences
WHAT WE'RE LOOKING FOR
- Native or fluent German speaker — this is a hard requirement; all customer communication is in German
- Proven customer service experience — you've done this before and you're good at it
- Experience in ticketing systems
- Excellent written German — clear, professional, and warm; this will be assessed during the interview process
- Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
- Calm under pressure and able to handle difficult customer interactions with professionalism
- Comfortable working remotely and independently within a structured team environment
- Available to work CET business hours (Mon–Fri)
WHAT'S ON OFFER
- Competitive salary (discussed during the interview process)
- Fully remote position
- Paid annual leave
- Exposure to a dynamic, growing European consumer brand
- Supportive team culture and ongoing learning opportunities
- Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals
At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.