Account Resolution Specialist (Accounting, Tax, Bookkeeping) (Remote, Any Locati
职位描述账户解决专家加入 Foundever 的动态团队，每个互动都是一个让人有所不同的机会。工作概述 Foundever 正在聘请帐户解决专业人员！作为我们的联系中心支持团队的一部分，你将通过 QuickBooks 提供特殊，个性化的会计和税务平台支持，指导客户使用发票，会计，账户设置和薪水等功能！与会计和会计相关的基本财务概念的经验是优势！与我们一起工作并享受：· 18美元/小时 · 100%培训 · 全日程 （40 小时每周）·付费医疗保险，牙科，视觉和生命保险等福利 · 公司配合的401K 退休计划 · 员工折扣 · 推奖金 · 有经验的领导力 · 专注于员工的文化 · 职业发展机会责任：· 支持 QuickBooks 在线会计师客户通过接入电话来管理他们的客户 QuickBooks 账号 · 为高端客户提供白手套客户服务体验 · 引导客户使用 QuickBooks 包括发票，会计，帐户设置，薪水等功能 · 通过复杂问题展示批判性思维和解决问题的技能 · 保持对最新版本的知情和更新 ·与同行和合作伙伴合作，确保最佳客户和员工体验 资格：·需要经历 QuickBooks,快书在线会计师加分 · 在顾客服务行业的经验证明，最好是参与咨询角色 · 特殊的口头和书面沟通技能 · 学习新产品并迅速适应新的功能/更新的能力 · 有了有关账本/薪酬/会计基本财务概念的经验或兴趣101 ·获得 QuickBooks ProAdvisor 认证 （优先）About FoundeverTM Foundever® 是全球领先的客户体验 (CX) 行业。凭借全球15万名合作伙伴，我们是为800多家世界领先的和数字第一品牌提供最佳体验的团队。我们的创新型 CX 解决方案，技术和专业知识旨在支持客户的运营需求并为客户提供无的经历。在 www.foundever.com 上了解我们，并在 Facebook,LinkedIn 和 Twitter 上联系我们。军事
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Job Description
Account Resolution Specialist
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.
Job Overview
Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!
Work with Us and Enjoy:
- $18/hour
- 100% paid training
- Full time schedules (40 hours per week)
- Benefits including medical, dental, vision, and life insurance
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Experienced leadership
- Employee-focused culture
- Career development opportunities
Responsibilities:
- Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
- Provide a white-glove customer service experience to premium customers
- Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
- Demonstrate critical thinking and problem-solving skills through complex issues
- Stay knowledgeable and updated on the newest versions QuickBooks and associated products
- Collaborate with peers and partners to ensure the best customer and employee experience
Qualifications:
- Experience with QuickBooks required, QuickBooks Online Accountant a plus
- Proven experience in the customer service industry, preferably with involvement of an advisory role
- Exceptional verbal and written communication skills
- Ability to learn new products and quickly adapt to new features/updates
- Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
- Certified in QuickBooks ProAdvisor (preferred)
About Foundever™
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Originally posted on Himalayas