Remote Customer Support Specialist with French and English (Sofia, Bulgaria, BG)
关于我们 FoundeverTM 是客户体验 (CX) 行业的全球领导者。在全球拥有17万名合作伙伴，我们是为世界领先和数字第一品牌+750个公司提供最佳经验的团队。我们的创新性 CX 解决方案，技术和专业知识旨在支持客户的运营需求并为客户提供无的体验，以至于重要时刻。你的责任：通过电话，聊天或电子邮件响应和解决各种消费者的询问；控制情况并立足思考，以做出智能决策，以解决客户联系；提供顾客的产品和服务，超越部门生产力标准和质量客户服务标准；在需要升级时按预定规则及时正确地执行客户查询；了解客户需求以根据我们的关键绩效指标为每一个客户提供最佳解决方案；同时导航多个系统以快速准确更新电子记录；积极支持同事并协助他们共同工作。候选人：掌握非常好的法语和英语水平 C1; 接触中心或客户面临的角色经验是有益的；能够快速适应产品，流程和技术变化；具有出色出席率和时间管理的记录；有良好的计算机素养。报价：竞争性薪酬计划；工作日程和班级24/7兼职可用社会包包括：额外医疗保险，食品券，体育卡折扣；参与公司倡议慈善活动，团队建设，体育活动，内部比赛；长期专业生涯机会；符合全球标准获得企业内部培训和发展的权利；在家工作机会。招聘过程是完全远程的。我们期待收到你的申请！通过申请我们的空缺职位，被认为你明确同意你的个人数据进行处理，使用和保留用于 FoundeverTM 招聘目的。最初发布在喜马拉雅山脉
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About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Your Responsibilities:
Respond to and resolve a wide variety of consumer queries by phone, chat or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has very good command of spoken French and English level C1;
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
The Offer:
Competitive remuneration scheme;
Working on schedule and shifts 24/7
Part-time available
Social package including: additional healthcare insurance, food vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.
Originally posted on Himalayas