Remote Customer Care Specialist with Italian and English (Sofia, Bulgaria, BG)
关于我们 FoundeverTM 是客户体验 (CX) 行业的全球领导者。在全球拥有17万名合作伙伴，我们是为750个世界领先和数字第一品牌提供最佳经验的团队。我们的创新性 CX 解决方案，技术和专业知识旨在支持客户的运营需求并为客户提供无的体验。我们位于索菲亚市中心的办事处雇佣了800多人，支持世界各地32种语言。你的责任：通过电话和电子邮件响应和解决各种消费者的询问；控制情况，并立即思考，以解决客户联系的智能决策；为客户提供有关客户产品和服务的建议和信息，超越部门生产力标准和质量客户服务标准；在需要升级时按预定规则及时正确地进行客户查询；了解客户需求，以便能够根据我们的关键性能指标为他们提供最佳解决方案；同时导航多个系统，以便快速精准更新电子记录；积极支持和协助同事，并作为团队一起工作。候选人：具有非常好的讲意大利语 (C1) 和英语语言能力 （至少 B2）;在联系中心或面对客户的角色中经验是有益的；能够快速适应产品，流程和技术变化；有证明出色出席率和时间守护记录；拥有良好的计算机素养。报价：竞争性薪酬计划；工作时间：可用日班 社会包包括：额外医疗保险，礼物券，体育卡折扣；参与公司举措慈善活动，团队建筑，运动活动，内部比赛；长期职业生涯的机会；根据全球标准获得公司内部培训和发展的权利；在家工作的机会。招聘过程是完全远程的。我们期待收到你的申请！通过申请我们的空缺，你被认为同意你的个人数据用于 FoundeverTM 招聘目的处理，使用和保存。最初发布于喜马拉雅山
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About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Your Responsibilities:
Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has very good command of spoken Italian (C1) and English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
The Offer:
Competitive remuneration scheme;
Working hours: day shifts available
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.
Originally posted on Himalayas