VP Global Operations (Remote, Any Location, US)
你在战略客户领导和账户增长的交叉点上壮成长吗？如果是这样的话，请继续阅读。这是 Foundever 新创建的一项非标准角色，专门围绕我们最大最重要的全球帐户之一的需求构建。全球运营副总裁是该帐户的思想领导者和战略合作伙伴：客户关系，帐户策略和合伙人的商业健康的主要所有者。这个人将代表 Foundever 在执行层面与客户一起，并与全球交付运营高级总监携手合作。该职位为我们全球交付足迹提供了日常执行的资讯。这个角色将企业到企业之间的财务管理镜头带入账户 了解客户的商业，行业和金融优先事项 同时确定高级总裁和网站领导对日复一日的战略方向。责任执行客户关系 ·作为客户的高级行政联系点，建立和保护可信赖的 C 级关系 · 代表 Foundever 业务向客户执行领导，将绩效转化为客户关心的商业结果 · 每30~60天就会前往客户办公室保持关系强并与战略和性能相一致 · 在内部担任客户的倡导者，确保他们的需求得到满足，以提高客户体验 · 与客户利益相关方合作，了解不断变化的商业需求，财务优先事项和服务期望 · 让企业间的财务管理方向与账户领导层有关，包括 P&L 意识，成本管理，预测和运营决策价格/合同影响 · 与金融和运营密切合作制定准确的预测，预算和资源配置 ·分析运营和财务结果以确定目标，识别风险并推动纠正行动 ·为客户和内部领导群众构建和呈现明确的高管级的财务和运营报告 ·了解合同义务并确保帐户交付保持符合商业条件领袖 提供战略方向和执行监督，向高级总干事，全球交付运营及扩展账户管理。
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Do you thrive at the intersection of strategic client leadership and account growth? If so, please keep reading.
This is a newly created, non-standard role for Foundever – built specifically around the needs of one of our largest and most strategic global accounts. The Vice President, Global Operations is the thought leadership and strategic partner for the account: the senior-most owner of the client relationship, the account strategy, and the commercial health of the partnership. This individual will represent Foundever at the executive level with the client, working hand-in-hand with the Senior Director, Global Delivery Operations, who owns day-to-day execution across our global delivery footprint.
This role brings a business-to-business financial management lens to the account – understanding the client's business, industry, and financial priorities – while setting the strategic direction that the Senior Director and site leadership execute against day-to-day.
Responsibilities
Executive Client Relationship
- Serve as the senior executive point of contact for the client, building and protecting a trusted, C-level relationship
- Represent Foundever operations to client executive leadership, translating performance into business outcomes the client cares about
- Travel to client offices (approximately every 30–60 days) to maintain relationship strength and align on strategy and performance
- Act as the client's advocate internally, ensuring their needs are met with a focus on improving the customer experience
- Partner with client stakeholders to understand evolving business needs, financial priorities, and service expectations
Business & Financial Management
- Bring a business-to-business financial management orientation to account leadership, including P&L awareness, cost management, forecasting, and pricing/contract implications of operational decisions
- Work closely with finance and operations to develop accurate forecasts, budgets, and resource allocations
- Analyze operating and financial results to establish objectives, identify risk, and drive corrective action
- Build and present clear, executive-level financial and operational reporting for both client and internal leadership audiences
- Understand contractual obligations and ensure account delivery remains aligned to commercial terms
Leadership
- Provide strategic direction and executive oversight to the Senior Director, Global Delivery Operations and extended account leadership team
- Lead, inspire, and develop a high-performing account leadership team, fostering accountability and continuous improvement
- Collaborate with Foundever executive leadership on performance goals and long-term account strategy
- Build positive, effective relationships across department heads, support teams, and client operational and executive leadership
- Positively represent Foundever with employees, client stakeholders, and executive audiences
Skills and Qualifications
- Four-year college degree or a combination of education and related work experience; MBA or advanced business/finance degree a plus
- 12+ years of leadership experience supporting clients within financial technology (FinTech), accounting, bookkeeping, payroll, tax preparation, payments, or small business software industries, with demonstrated expertise in the operational and commercial drivers of the SMB (small and medium-sized business) market
- Minimum of seven years of Account Management experience – owning a client relationship, account strategy, and account P&L – within outsourcing/BPO, sales, or consulting, with a proven track record managing large, complex client accounts and generating significant growth
- Prior experience supporting, partnering with, or selling into the Intuit ecosystem, including QuickBooks, TurboTax, Credit Karma, Mailchimp, payroll, payments, or other small business financial technology solutions strongly preferred
- Demonstrated executive presence and experience managing C-level/senior client relationships
- High level of strategic thinking with the ability to execute tactically; strong financial acumen
- Demonstrated expertise in negotiation, contract management (MSA/SOW), and RFP/RFI processes
- Excellent verbal and written communication skills in English; expert-level presentation development and delivery
- Skilled in strategic account leadership, client engagement, financial/business management, contract negotiation, and change management
- Strong working knowledge of data analysis and performance metrics using business data analytics tools (e.g., PowerBI, Tableau, MicroStrategy)
- Willingness and ability to travel internationally and domestically on a recurring basis (approximately every 30–60 days, plus additional site travel)
Small Business Financial Ecosystem Expertise (Required):
- Deep understanding of the small business ecosystem, including bookkeeping, accounting, payroll, payments, tax preparation, and financial management solutions
- Significant experience supporting or partnering with organizations serving SMBs (Small and Medium-Sized Businesses) and self-employed consumers
- Demonstrated knowledge of the end-to-end customer journey associated with accounting, payroll, tax preparation, and business management software platforms
- Experience working with or supporting products and services in one or more of the following areas: Accounting and Bookkeeping; Tax Preparation and Filing; Payroll Administration; Payments and Merchant Services; Small Business Financial Management; Personal Finance Solutions
- Strong understanding of seasonal business cycles and operational demands associated with tax filing seasons, payroll processing, and small business financial operations
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Originally posted on Himalayas