业务发展副总裁 - 新客户销售
VP, Business Development - New Logo Sales
我们的客户是全球客户体验外包领域的领导者，拥有超过58,000名专业人员的网络，提供多语言、端到端的客户体验解决方案。该公司提供安全、可扩展的客户体验BPO和数字化转型服务，包括呼叫中心、后台、全渠道以及分析支持，覆盖多个地区。通过将运营卓越与前瞻性技术和创新相结合，我们的客户致力于为全球品牌打造智能、无缝且满意的客户旅程。
我们的客户正在寻找一位或多位高度积极、有经验的销售主管，加入他们的全球业务发展团队，负责领导客户体验呼叫中心BPO服务的销售工作。这是一个战略性职位，负责推动收入增长、拓展客户基础，并将公司定位为外包解决方案的首选合作伙伴。成功候选人需具备对CX BPO行业的深入了解、广泛的行业人脉资源，并具有与高知名度客户达成复杂交易的实绩。
主要工作职责：
- 制定并执行全面的业务发展策略，以实现收入目标并推动客户体验呼叫中心BPO服务领域的发展。
- 识别并开拓新的商业机会，专注于与关键决策者建立长期关系。
- 领导从潜在客户开发到成交的整个销售流程，包括合同谈判和售后支持。
- 与跨职能团队合作，设计并交付符合客户需求并超越期望的定制化BPO解决方案。
- 建立并维护高质量的潜在客户和机会管道。
- 在行业活动、会议和社交场合代表公司，提升品牌曝光度并获取新客户。
- 向高级管理层提供关于市场趋势、竞争环境和商业机会的战略见解和建议。
- 指导并带领一支高效能的销售团队，营造卓越、协作和持续改进的文化。
要求：
- 在CX BPO外包行业中，有成功制定和执行端到端业务发展策略并推动收入增长的实绩。
- 具备识别、开拓并完成新商业机会的能力，能够与高层决策者建立持久的关系。
- 精通从潜在客户开发到解决方案设计的全流程销售管理。
查看英文原文
Our client is a global CX outsourcing leader with a network of over 58,000 professionals delivering multilingual, end-to-end customer experience solutions. The company provides secure, scalable CX BPO and digital transformation services—including contact center, back-office, omnichannel, and analytics support—across multiple geographies. Our client is committed to enabling smart, seamless, and satisfying customer journeys for global brands by blending operational excellence with forward-looking technology and innovation.
Our client is seeking highly motivated, proven Sales Executive(s) to join their global business development team to lead their CX Contact Center BPO services sales efforts. This is a strategic role responsible for driving revenue growth, expanding client base, and positioning the company as the go-to partner for outsourcing solutions. The successful candidate will bring a deep understanding of the CX BPO industry, a robust network of industry contacts, and a proven ability to close complex deals with high-profile clients.
Primary Job Responsibilities:
- Develop and execute a comprehensive business development strategy to achieve revenue targets and drive growth in the CX Contact Center BPO services sector.
- Identify and pursue new business opportunities, focusing on building long-term relationships with key decision-makers.
- Lead the sales cycle from prospecting to closing, including contract negotiations and post- sales support.
- Collaborate with cross-functional teams to design and deliver customized BPO solutions that meet client needs and exceed expectations.
- Build and maintain a strong pipeline of qualified leads and opportunities.
- Represent the company at industry events, conferences, and networking functions to enhance brand visibility and generate new leads.
- Provide strategic insights and recommendations to senior leadership on market trends, competitive landscape, and business opportunities.
- Mentor and lead a high-performing sales team, fostering a culture of excellence, collaboration, and continuous improvement.
Requirements
· Proven track record in developing and executing end-to-end business development strategies that drive revenue growth within the CX BPO outsourcing industry.
- Demonstrated ability to identify, pursue, and close new business opportunities, building lasting relationships with senior decision-makers.
- Expertise in leading end-to-end sales cycles—from prospecting and solution design to negotiation, contract execution, and post-sale expansion.
- Strong background collaborating with cross-functional teams to create customized outsourcing solutions aligned with client goals.
- Skilled at building and managing robust pipelines, ensuring consistent deal flow and accurate forecasting.
- Experienced in representing the organization at industry events and conferences, elevating brand presence, and generating qualified leads.
- Ability to translate market trends and competitive insights into actionable strategies and business recommendations.
- Leadership experience, mentoring, and motivating high-performing sales teams to achieve and exceed targets.
Desired Skills/Qualifications:
- Minimum of 5 years of experience in business development or sales leadership within the CX Contact Center Outsourcing industry.
- Proven track record of successfully selling Customer Service BPO services and closing high-value deals.
- Strong understanding of Customer Service BPO industry trends, challenges, and opportunities.
- Exceptional communication, negotiation, and relationship-building skills.
- Ability to think strategically and execute tactically, with a focus on results.
- Experience leading and motivating a sales team to achieve ambitious targets.
- Willingness to travel as needed to meet with clients and prospects.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
Originally posted on Himalayas