客户体验（CX）运营，交付与客户服务负责人
Customer Experience (CX) Operations, Delivery & Client Services Leaders
在 TDS Global Solutions，我们与美国及全球一些最受尊敬的客户体验（CX）和业务流程外包（BPO）组织合作。我们的客户信任我们，能够识别出卓越的运营、服务交付和客户服务领导者，这些领导者能够优化绩效，带领高绩效团队，并提供出色的客户体验。
我们正在积极支持多个客户项目，同时持续与优秀的客户体验运营专业人士建立联系，以应对当前和未来的机遇。我们所代表的许多组织依赖我们，在职位正式公布之前就找到顶尖人才，使合格候选人有机会获得通过传统招聘渠道无法获取的保密机会。
无论你是经验丰富的运营高管、客户服务领导者、服务交付专业人员、客户体验高管，还是客服中心负责人，我们都期待有机会了解更多你的经验和职业目标。
为什么申请？
当你提交申请时，我们的招聘团队会将你的背景与客户体验外包行业内的现有和未来客户搜索进行匹配。
符合条件的候选人可能会被考虑以下机会：
- 运营领导
- 服务交付
- 客户服务
- 客户体验（CX）
- 客服中心领导
- 共享服务
- 运营卓越
- 高级运营领导
随着新机会的出现，我们会主动联系那些经验与客户招聘需求、领导力要求、地理位置偏好和薪酬期望相匹配的专业人士。
我们的目标很简单：与优秀专业人士建立长期关系，并将他们介绍到能够产生重大影响的组织中。
我们通常招聘的职位包括：
- 客服中心经理
- 高级运营经理
- 运营总监
- 客服中心运营总监
- 客户服务总监
- 服务交付总监
- 客户体验总监
- 运营副总裁
- 客户服务副总裁
- 服务交付副总裁
- 客户体验（CX）副总裁
- 高级运营副总裁
- 首席运营官（COO）
申请后会发生什么？
在你提交申请后：
· 我们的高级招聘团队将审核你的经验
查看英文原文
At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX) and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional operations, service delivery, and client services leaders who optimize performance, lead high-performing teams, and deliver outstanding customer experiences.
We are actively supporting multiple client engagements while continuously building relationships with accomplished Customer Experience operations professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify top talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.
Whether you're an accomplished operations executive, client services leader, service delivery professional, customer experience executive, or contact center leader, we welcome the opportunity to learn more about your experience and career goals.
Why Apply?
When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.
Qualified candidates may be considered for opportunities including:
- Operations Leadership
- Service Delivery
- Client Services
- Customer Experience (CX)
- Contact Center Leadership
- Shared Services
- Operational Excellence
- Executive Operations Leadership
As new opportunities become available, we proactively reach out to professionals whose experience aligns with our clients' hiring needs, leadership requirements, geographic preferences, and compensation expectations.
Our goal is simple: build long-term relationships with outstanding professionals and introduce them to organizations where they can make a significant impact.
Typical Roles We Recruit
- Contact Center Manager
- Senior Operations Manager
- Director of Operations
- Director of Contact Center Operations
- Director of Client Services
- Director of Service Delivery
- Director of Customer Experience
- Vice President of Operations
- Vice President of Client Services
- Vice President of Service Delivery
- Vice President of Customer Experience (CX)
- Senior Vice President of Operations
- Chief Operating Officer (COO)
What Happens After You Apply?
After you submit your application:
- Our Executive Recruiting team will review your experience against current and upcoming client engagements.
- Qualified candidates may be invited to participate in an introductory conversation to discuss their background, leadership accomplishments, and career interests.
- Your profile will be retained for consideration as new opportunities become available.
- When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.
Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.
**While we carefully review every application, submission does not guarantee an interview or immediate placement.**
Requirements
· Recent leadership experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is preferred.
Who We're Looking For
We are seeking experienced operations and client services leaders who have worked within Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organizations.
Candidates should have experience leading one or more of the following functions:
- Customer Care
- Customer Support
- Contact Center Operations
- Service Delivery
- Client Services
- Customer Success
- Back Office Operations
- Workforce Management (WFM)
- Quality Assurance (QA)
- Training & Development
- Operational Excellence
- Digital Transformation
- AI-Enabled Customer Experience
- Business Process Outsourcing (BPO)
- Shared Services
Experience leading large-scale customer operations, global delivery organizations, or complex outsourcing environments is highly valued.
Skills, Technologies & Industry Experience We Frequently Recruit For
Operations & Leadership
Operations Management, Contact Center Leadership, Client Services, Service Delivery, Customer Experience (CX), Workforce Management (WFM), Workforce Engagement Management (WEM), Quality Assurance (QA), Performance Management, Coaching & Development, Operational Excellence, Lean, Six Sigma, Process Improvement, Continuous Improvement, Change Management, Vendor Management, P&L Management, Global Delivery, Shared Services, Client Relationship Management.
CX Technologies
Customer Experience (CX), Contact Center, Business Process Outsourcing (BPO), CCaaS, Digital Transformation, AI, Automation, CRM, Salesforce, ServiceNow, Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Verint, Calabrio.
Industry Verticals
Healthcare, Banking, Financial Services (BFSI), Insurance, Retail, E-Commerce, Travel & Hospitality, Telecommunications, Technology, Utilities, Gaming, Government, Manufacturing.
Originally posted on Himalayas