Sr. Salesforce Developer
这是一个远程职位。高级销售力量开发人员服务云 & 亚马逊连接 L2/L3支持和增强项目 地点：加拿大 （远程）经验：6-10年 （5+年的实际销售力发展经验）转变：与美国客户商业时间 （东方/太平洋时区）保持一致：客户面对的角色与企业和技术利益相关者直接互动有关作用 我们正在寻找一位高级销售部队开发人员来支持一个主要的北美运营大型销售力量服务云环境的组织。该平台支持多个品牌和地区的客户服务运营，包括案例管理，客户自助服务门户，知识管理，退款以及由亚马逊连接和销售力量集成驱动的全道联系中心运作。该角色将 L2/L3生产支持责任与持续增强和项目交付工作结合在一起。成功的候选人将成为关键技术接触者，密切合作与客户利益相关方解决问题，提供新功能，并保持平台稳定性和性能。关键责任产业支持 (L2/L3) ·通过解决事件，包括分析，根源识别，补救和利益相关者沟通。· 解决 Apex,Flow 以及与集成有关的问题，包括管理器限制，同步冲突，复制挑战和批量处理缺陷。·诊断并解决涉及 Omni-Channel,队列，电子邮件到案例和基于元数据的路由配置的案件路由和分配问题。·调查 Amazon Connect 和 Salesforce 集成问题的情况，包括联系流，屏幕弹出，呼叫记录和代理路由。·分析生产日志和平台诊断以确定系统行为和故障的根本原因。· 识别和解决开发，阶段化和生产环境中的配置不一致性。项目交付与改进 · 使用 Salesforce 声明工具，流量，Apex 和闪电网络组件 (LWC) 设计和开发解决方案。·使用 REST,SOAP 和 GraphQLAPI,命名凭证，平台事件以及异步处理模式建立和维护企业应用程序的集成。· 增强体验云门户和 Salesforce 知识功能，包括适用的多语言支持。· 帮助联系中心实现互动服务。
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This is a remote position.
Senior Salesforce DeveloperService Cloud & Amazon Connect | L2/L3 Support & Enhancement Projects
Location:Canada (Remote)
Experience:6-10 Years (5+ Years of Hands-on Salesforce Development Experience)
Shift:Aligned with US Client Business Hours (Eastern/Pacific Time Zones)
Engagement:Client-Facing Role with Direct Interaction with Business and Technology Stakeholders About the Role
We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.
This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver new capabilities, and maintain platform stability and performance.
Key Responsibilities
Production Support (L2/L3)
· Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
- Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects.
- Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
- Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing.
- Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures.
- Identify and resolve configuration inconsistencies across development, staging, and production environments.
Project Delivery & Enhancements
· Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
- Build and maintain integrations with enterprise applications using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns.
- Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
- Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing.
- Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.
Collaboration & Delivery Excellence
· Participate in requirements discussions and solution design sessions with business and technical stakeholders.
- Recommend solution approaches, documenting trade-offs and implementation considerations.
- Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
- Review code, mentor junior team members, and promote development best practices.
- Collaborate with distributed teams to ensure seamless knowledge transfer and operational continuity.
Requirements
- Required Skills
- Salesforce Development
- 5+ years of hands-on Salesforce development experience.
- Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).
Salesforce Service Cloud
· Case Management
- Omni-Channel Routing
- Email-to-Case
- Entitlements & Milestones
- Salesforce Knowledge
Experience Cloud
· Customer Portals
- User Access & Security
- Sharing & Visibility Models
Integration Development
· REST APIs
- SOAP APIs
- GraphQL APIs
- Platform Events
- Named Credentials
- Asynchronous Apex
Platform Architecture
· Salesforce Governor Limits
- Bulkification & Performance Optimization
- Order of Execution
- Security Best Practices (CRUD, FLS, Sharing, SOQL Injection Prevention)
DevOps & Deployment
· Salesforce DX (SFDX)
- SF CLI
- Metadata Deployment & Release Management
Production Support· Proven experience supporting large-scale, high-volume Salesforce environments.
Benefits
Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons. At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
Originally posted on Himalayas