Customer Marketing Manager
超人为这个角色提供了动态的混合工作模式。这种灵活的方法让团队成员拥有两世界最好的：大量的专注时间，以及亲身协作，有助于培养信任，创新和强大的团队文化。该公司的产品包括 Grammarly 的写作辅助，超人文档的协作工作空间，邮箱收件箱管理和 Go,这是一个主动的人工智能助理，可以理解环境并自动提供帮助。成立于2009年，超人为全球超过4000万个人，50,000组织和3,000个教育机构赋予了权力去消除繁忙的工作并专注于重要的事情。在 [superhuman.com]http://superman.com) 了解更多关于我们的价值观 （这里）https://blog.superhuman. com/our-values/). ###The Opportunity 超人正在寻找一个客户营销经理，以建立和扩展将我们的客户变成我们最强大的增长引擎之一的程序。这是高影响力，个人贡献者的角色，拥有用户故事，证词和客户语音计划的端到端所有权。这个职位是高度跨功能的。你会与销售，客户成功，产品营销，需求基因和通信/公关密切合作，使强有力的客户关系成为道每个阶段都能推动的证明点。** 在此角色中，你将：******客户声响和宣传项目** - 招募和管理超人产品套餐中总有客户名单，这些客户是为了宣传我们的品牌在竞选活动，事件和销售对话中。- 生成具有战略意义的证据资产案例研究，视频证词，报价等。清楚地沟通使用情况，结果和产品价值。- 拥有公司的证据资源库，包括证实捕获和跟踪，标志权，内部启用和批准以及对产品和营销团队的反循环。** 客户故事管道** - 帮助优先考虑最佳客户，并根据影响，准备和战略相关性来使用故事讲述案例，并定义这些故事如何实现的创造力愿景。
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_Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture._
### About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at [superhuman.com](http://superhuman.com) and about our values [here](https://blog.superhuman.com/our-values/).
### The Opportunity
Superhuman is looking for a Customer Marketing Manager to build and scale the programs that turn our customers into one of our most powerful growth engines — across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs.
This role is highly cross-functional. You’ll partner closely with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into the proof points that fuel every stage of the funnel.
**In This Role, You Will:**
**Voice of Customer & Advocacy Programs**
- Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
- Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
- Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.
**Customer Story Pipeline**
- Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
- Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
- Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.
**Cross-Functional Partnership & Impact**
- Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.
- Collaborate with Brand, Product, and Revenue Marketing on customer-centered marketing campaigns and initiatives, and improve how customer storytelling supports broader GTM efforts overall.
- Coordinate with Comms/PR and Content on customer story placement and other owned editorial opportunities (blog, social, whitepapers, etc.)
### Qualifications
- 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech.
- Proven track record producing customer proof assets that drive measurable impact.
- Strong relationship-builder who is comfortable working directly with customers, executives, and cross-functional stakeholders.
- Excellent written and verbal communication skills, with a knack for finding and shaping a compelling customer story.
- Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut.
- Highly organized, with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
### Compensation and Benefits
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
For more information about our compensation zones and locations where we currently support employment, please refer to [this page](https://superhuman.com/company/careers/compensation-zones). If a location of interest is not listed, please speak with a recruiter for additional information.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.
### We encourage you to apply
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).