初级技术支持专员
Technical Support Specialist, Tier 1
职位描述
你将通过聊天、邮件和电话支持用户，解决常见的技术问题，并在需要时升级更复杂的问题。这个职位适合喜欢解决问题并能清晰解释技术信息的人。
你将负责：
· 处理一线技术支持请求
· 诊断并解决常见的技术问题
· 升级复杂问题并进行清晰的文档记录
· 记录解决方案并更新支持文档
· 满足既定的响应和解决目标
· 向非技术人员清晰解释技术问题
我们寻找：
· 1年以上技术支持经验
· 良好的故障排除和解决问题能力
· 使用过工单或支持系统的经验
· 清晰的沟通能力和以客户为中心的态度
· 在远程环境中独立工作的舒适度
· 可靠的互联网连接和合适的办公环境
· 法律上被授权在美国工作
加分项：
· SaaS或软件支持经验
· 基础的网络知识
· CompTIA A+或类似认证
薪酬
每小时20至27美元，根据经验和资格而定。
招聘过程中将讨论额外福利和雇佣细节。
招聘流程
申请审核 → 初步交谈 → 面试 → 提供offer
平等机会
Bilgewater Group是平等机会雇主。我们致力于提供一个没有歧视的工作环境，并重视拥有不同背景、经验和观点的多元化团队。
地点：远程
最初发布于Himalayas
查看英文原文
ABOUT THE ROLE
You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.
WHAT YOU WILL DO
- Handle first-line technical support requests
- Troubleshoot and resolve common technical issues
- Escalate complex issues with clear documentation
- Record solutions and update support documentation
- Meet established response and resolution targets
- Explain technical issues clearly to non-technical users
WHAT WE ARE LOOKING FOR
- 1+ year of technical support experience
- Good troubleshooting and problem-solving skills
- Experience with a ticketing or support system
- Clear communication and customer-focused approach
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable workspace
- Legally authorized to work in the United States
NICE TO HAVE
- SaaS or software support experience
- Basic networking knowledge
- CompTIA A+ or similar certification
COMPENSATION
$20–$27 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.
Location: Remote
Originally posted on Himalayas