业务运营助理
Business Operations Assistant
职位描述
这个职位专注于我们的重要客户账户——一家全球科技领袖，提供在一个快节奏、高绩效的国际环境中工作的机会。
在SmartPA的客户服务中心（COE）工作，你将成为推动我们业务发展的关键力量，每天将战略转化为具有高影响力的定制化支持。
这是一个以任务为导向的职位，专注于交付结构化的业务支持任务，管理流程，并为运营表现做出贡献。
除了核心行政工作外，你的职责范围还将涵盖数据管理、治理和可视化报告等多个领域。由于该职位支持全球运营，你的工作时间将与EST业务日保持一致，与国际利益相关者紧密合作。
你将在日常服务交付中发挥关键作用，同时确保信息准确、合规、视觉吸引人且对利益相关者可访问。
该职位适合一位高度有条理、系统操作自信的专业人士，能够结合分析思维和细致入微的注意力，同时具备数据治理和数字报告的天然能力。
主要职责与技能
核心业务支持与流程交付
- 在一个小团队中工作，协作完成业务任务的端到端交付。
- 对多个任务和工作流进行优先级排序和组织。
- 使用数字工具跟踪SLA和KPI的进展。
- 保持准确的文档并确保符合质量标准。
- 使用系统、平台和数字工具高效地完成工作。
- 与团队成员协作，确保输出的一致性和高质量。
数据操作
- 管理复杂、非结构化研究数据集的生命周期，同时确保数据完整性、合规性和质量标准化。
- 使用电子表格和数字工具处理、清洗和验证原始数据。
- 设计、构建和维护交互式仪表板、报告和内部知识库（如Google Workspace、Microsites和Notebook LM）。
- 将原始数据转化为清晰、视觉吸引人且可操作的见解。
- 通过确保所有报告、仪表板和内容更新符合品牌指南和视觉标准，成为品牌和叙事一致性的守护者。
- 支持通信资产、报告模板的开发和维护
查看英文原文
job description
This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.
Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.
This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.
Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.
You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.
This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.
key responsibilities and skills
Core Business Support & Workflow Delivery
- Working within a small team, collaborating on the end-to-end delivery of business assignments.
- Prioritising and organising workload across multiple tasks and workstreams.
- Tracking progress against SLAs and KPIs using digital tools.
- Maintaining accurate documentation and ensuring quality standards are met.
- Using systems, platforms, and digital tools to deliver work efficiently.
- Collaborating with team members to ensure consistent, high-quality output.
Data Operations
- Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
- Processing, cleaning, and validating raw data using spreadsheets and digital tools.
- Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
- Translating raw data into clear, visually compelling, and actionable insights.
- Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
- Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
- Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.
Stakeholder Communication
- Providing updates to stakeholders on project progress, outputs, and dashboard findings.
- Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
- Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
- Supporting issue resolution, service quality, and continuous improvement initiatives.
skills
We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.
Essential
- Proven experience in administration, business operations, data entry, content management, or operational support roles.
- Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
- Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
- A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
- Excellent written and verbal communication skills with the ability to simplify complex information.
- Confidence working with multiple systems, software, and platforms in a tech-enabled environment.
Desirable
While not essential, the following would be advantageous:
- Strong understanding of relational databases and experience querying data using SQL.
- Experience working with CMS or CRM platforms.
- Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
- Familiarity with data governance, version control, or structured documentation best practices.
- Experience working in a fast-paced, KPI/SLA-driven environment.
- Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.
We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.
experience
You will thrive in this role if you:
- Have experience in administrative, operational, or service delivery roles.
- Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
- Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
- Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
- Have a keen eye for formatting consistency and strong attention to detail.
- Are passionate about making data accessible and understandable to non-technical users.
- Understand that a beautiful dashboard or report is only as good as its underlying data integrity.
work remotely
Yes
schedule
Hours: 37.5 hours per week, Monday–Friday
- UK:14:00–22:30 GMT/BST
- South Africa:16:00–00:30 SAST
- Shift Alignment:Aligned to cover the 09:00–17:30 EST business day, where key client contact is based.· Please note:a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.
job type
Full-time, permanent
what's in it for you?
We’re ambitious about where we’re going and we’re looking for people who want to grow with us.
- Competitive salary
- 33 days holiday
- Fully remote
- Ongoing development and career opportunities
- Department incentives
- Employee Assistance Programme
- A genuinely positive, people-first culture
how to apply
Our Recruitment Process
Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.
Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.
The selection process consists of two interview stages and skills testing.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our inbox.
Originally posted on Himalayas