行政助理 / 秘书
Administration Assistant / PA
职位描述
在SmartPA，我们不仅仅提供支持——我们正在重塑它。
我们的使命简单而大胆：通过创新思维、尖端技术和对卓越的不懈追求，重新定义行政和助理服务。我们受到科技、汽车和零售等行业全球领导者的信任，是更智能、更高效运营的引擎。
我们拥有充满活力、以客户为中心的文化，团队由创造力驱动，每天在SmartPA的工作都不会重复！随着我们迅速发展，这是你加入我们，成为世界上最具优化行政组织的机会。
如果你准备挑战现状并创造有意义的影响，我们期待你的加入！
你将负责
卓越中心（COE）是SmartPA的驱动力，战略在这里落地。作为这个充满活力、面向客户的部门的一员，你将是公司运作的中枢——每天为客户提供高影响力、定制化的支持。
在业务支持执行官的职位上，你将为单一客户提供专门的定制化支持，与他们密切合作以了解他们的优先事项和挑战。你将建立牢固、值得信赖的关系，提供定制解决方案，并在他们的日常成功和长期成果中发挥关键作用。
以下是你的日常工作内容：
运营管理
- 管理业务任务的全流程交付，确保准确性、及时性和高质量标准。
- 优先安排和组织工作量，以满足多个任务和工作流的截止日期。
- 跟踪SLA和KPI的进展，使用项目跟踪工具监控交付成果和绩效。
- 保持准确的文档记录，并确保治理和质量保证标准得到一致遵守。
- 使用系统、数字工具和自动化解决方案，提高工作效率和效果。
利益相关者管理与沟通
- 定期向团队领导和关键利益相关者汇报进展、风险和结果。
- 参加利益相关者会议，对齐优先事项、解决问题并分享进展。
- 支持问题解决，并为保持高质量和服务标准做出贡献。
持续改进与创新
- 识别改进流程和减少非增值活动的机会。
- 支持持续改进计划，以提高效率和效能。
查看英文原文
job description
Unleash your potential and join the team redefining the future of administration!
Who We Are
At SmartPA, we don’t just provide support – we transform it.
Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edgetechnologyand an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.
With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.
If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!
key responsibilities and skills
What You’ll Do
The Centre of Excellence (COE) is the driving force behindSmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.
In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.
Here’s what your day-to-day will look like:
Collaborate & Innovate
- Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
- Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
- Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.
Manage Key Tasks with Excellence
- Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
- Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
- Perform accurate data entry and reporting, ensuring all insights are actionable and timely.
Support Business Growth
- Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
- Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.
Be a Relationship Builder
- Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
- Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
- Collaborate across teams to ensure consistent quality and excellence in all deliverables.
Stay Adaptable
- Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
experience
About You
We’re looking for someone who:
- Thrives in a dynamic, entrepreneurial environment where no two days are the same.
- Is passionate about redefining what it means to deliver world-class PA and admin support.
- Can manage their own time and workload effectively, delivering results with confidence.
- Brings enthusiasm, creativity, and positivity to their work.
- Enjoys contributing ideas to improve processes and drive business growth.
What You’ll Need
Your experience is key, but your attitude is what sets you apart.
Essential:
- Proficiency in MS Office (especially Outlook, Word, and Excel).
- Proven experience in diary management, data handlingand project coordination.
- A track record of meeting tight deadlines and juggling competing priorities.
Desirable:
- Familiarity with Google Suite, CRM platforms and booking systems.
- Background in office management, account management, or similar.
- Experience in process improvement and creating efficiencies.
work remotely
Yes.
salary
£25,000 - £35,000
schedule
Monday - Friday, 9am - 5.30pm (core hours are 10am - 4.30pm)
what's in it for you?
What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive Salaries
- Yearly Bonuses based on company, department, and individual performance.
- Remote Work.
- Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
- 33 Days Holiday: Because rest fuels greatness.
- Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
how to apply
Our Recruitment Process
Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.
Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.
The selection process consists of two interview stages and skills testing.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our inbox.
Originally posted on Himalayas