法律文件制作团队负责人
Legal Document Production Team Leader
关键职责与技能
法律文件制作团队负责人负责领导一个高效运作的文件制作团队，同时保持卓越的准确性、质量和交付速度。该职位结合人员领导、运营管理以及对持续改进的强烈关注，以确保始终如一的客户服务水准。
团队领导
- 领导、指导和支持法律文件制作专家团队，设定明确的期望和绩效标准
- 定期进行一对一沟通、团队会议和绩效讨论，以支持团队参与度、责任感和成长
- 在需要时为复杂或高风险的文件制作任务提供实际支持
运营与服务交付
· 监督日常团队运营，确保工作量得到有效的计划、分配和交付，达到既定服务水平
- 在所有文件制作工作中保持最高标准的准确性、产出和交付速度
- 作为流程挑战、质量担忧或客户期望问题的第一处理人
- 在需要时为复杂的文件制作提供实际支持
- 确保团队达到或超过个人和团队目标及服务级别协议（SLA）
- 推动最佳实践，并支持新技术和工具的采用
流程改进与质量
· 监控生产率、质量和团队表现；调查错误并建设性地解决问题
- 识别改进流程、流程和工作方式的机会，支持变更的实施
- 维护清晰的流程文档，并鼓励团队内部的知识共享
利益相关者管理
· 有效跟进所有客户关切和查询，在需要时代表客户经理提出问题
- 建立并维护与客户的日常良好关系
- 支持服务评审，为积极的客户成果和长期合作关系做出贡献
技能
我们寻找的人选应具备：
- 在高标准、以客户为中心的环境中带领、指导和发展团队的实际能力
- 具有强大的组织和工作量管理能力，能够在保持质量和准确性的前提下优先处理多项任务
- 具有出色的沟通能力，能够自信且专业地与各层级的利益相关者交流
- 展现出主动识别问题的积极态度
查看英文原文
key responsibilities and skills
The Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.
Team Leadership
- Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards
- Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
- Provide hands-on support with complex or high-risk document production tasks as required
Operations & Service Delivery
· Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels
- Maintain the highest standards of accuracy, output, and turnaround across all document production work
- Act as the first point of escalation for workflow challenges, quality concerns, or client expectations
- Provide hands-on support with complex document production where required
- Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs)
- Champion best practice and support the adoption of new technology and tools
Process Improvement & Quality
· Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively
- Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes
- Maintain clear process documentation and encourage knowledge sharing across the team
Stakeholder Management
· Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed.
- Build and maintain strong day-to-day relationship with the client
- Support with service reviews, contributing to positive client outcomes and long-term partnerships
skills
We're looking for someone who:
- Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment
- Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy
- Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels
- Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes
- Has high attention to detail and commitment to accuracy across all document production work
- Has strong problem-solving and decision-making skills, including handling escalations effectively
- Has the ability to monitor team performance, provide constructive feedback, and support continuous learning
- Is comfortable with adopting new technology and tools
experience
Essential:
- Minimum of 3+ years' experience in legal document production
- Minimum of 2+ years' team management experience
- Demonstrated experience producing, reviewing, and managing complex documents, including advanced word function (styles, templates, tracked changes, formatting)
- Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software
- Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail
- Proven track record of building constructive working relationships and collaborating effectively within a team
- Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required
work remotely
Yes
schedule
Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)
job type
Full-time, permanent
what's in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive salaries
- Full time, remote work
- Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
- 33 days holiday: because rest fuels greatness
- Department incentives
- Employee Assistant Programme
Originally posted on Himalayas