法律文件制作专员
Legal Document Production Specialist
关键职责与技能
我们的愿景是提供一个世界级、以客户为中心、技术驱动的PA和行政服务，为现在和未来带来可衡量的结果。
卓越中心（COE）是SmartPA的核心驱动力，战略在这里得以实现。作为这个充满活力、面向客户的部门的一员，你将成为我们业务的中坚力量——每天为客户提供高影响力、定制化的支持。
在法律文件制作专家的职位上，你将发挥关键作用，为一家律师事务所客户账户提供高质量、准确且一致的文件制作支持。你将作为客户业务的延伸，按照严格的标准制作复杂文件，建立信任关系，并通过精准、专业和专业知识对客户成功产生切实影响。
以下是你的日常职责：
协作与卓越交付
- 与客户和支持团队紧密合作，提供准确、及时、高质量的文件制作支持
- 在我们的小组结构中工作，与同事协作以确保无缝的服务交付和有效的任务管理
- 分享想法和最佳实践，持续提升文件质量和客户成果
精确管理文件制作
- 制作、格式化和修改各种文件，包括信函、协议、报告、文件包和演示文稿，确保极高的细节关注
- 将文件重新格式化为公司风格，自信地处理范本、编号、表格、修订痕迹和复杂的格式要求
- 有效且主动地解决格式问题，修复损坏的文件，处理不一致之处
- 准确处理修订痕迹，并使用文档比较工具确保版本控制和准确性
- 在需要时使用数字语音录入进行转录
利用技术实现成功
- 熟练使用文档管理系统，包括Liberate、iManage和Katchr仪表板，遵循客户和公司的流程
- 使用MS Office、PDFdocs、DocuSign、MS Teams和其他相关软件，高效地管理、制作和交付文档
- 及时了解系统、流程和最佳实践，拥抱新技术和工作方式
建立值得信赖的客户关系
- 成为客户的可靠合作伙伴，预判需求并保持一致性
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key responsibilities and skills
Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future.
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily.
In the role of LegalDocument Production Specialist, you’ll play a pivotal role in delivering high-quality, accurate, and consistent document production support for a law firm client account. You’ll work as an extension of your client’s business, producing complex documents to exacting standards, building trusted relationships, and making a tangible impact on client success through precision, professionalism, and expertise.
Here’s what your day-to-day will look like:
Collaborate & Deliver Excellence
- Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support
- Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management
- Share ideas and best practice to continuously improve document quality, and client outcomes
Manage Document Production with Precision
- Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail
- Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements
- Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
- Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
- Produce transcription using digital dictation when required
Use Technology to Enable Success
- Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes
- Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively
- Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
Build Trusted Client Relationships
- Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
- Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed
- Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
Stay Adaptable & Support the Team
- Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
- Contribute to maintaining and improving process documentation, team knowledge, and ways of working
- Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment
skills
We’re looking for someone who:
- Thrives in a high-standards, client-focused environment where accuracy and attention to detail are critical
- Takes pride in delivering exceptional document production and support services
- Can manage their workload effectively, balancing deadlines with quality and precision
- Communicates clearly, professionally, and confidently with stakeholders at all levels
- Enjoys contributing ideas to improve processes, workflows, and client outcomes
experience
Essential:
- Minimum 2 years experience in legal document work
- Demonstrated experience producing and managing complex documents in administrative or legal support roles
- Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting
- Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook
- Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software
- Ability to meet tight deadlines while maintaining accuracy and attention to detail
- Strong communication skills, able to build constructive working relationships at all levels
- Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team
work remotely
Yes
schedule
Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)
job type
Full-time, permanent.
what's in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive salaries
- Full time, remote work
- 33 days holiday: because rest fuels greatness
- Department incentives
- Employee Assistant Programme
Originally posted on Himalayas