Learning Experience Designer
角色描述作为 Dropbox 客户宣传组织的学习体验设计师，你将创建具有吸引力，可访问性和有效性的学习体验，帮助客户和管理员了解 Dropbox 产品，完成关键任务并实现他们的目标。你将在 Dropbox Learn 中设计和维护客户教育，产品推出教育，学习途径，多媒体教程和其他自助服务学习经验。与跨功能合作伙伴密切合作，你将复杂的产品能力和客户需求转化为清晰的可操作指导。你将结合教学设计原则，数字内容制作和由人工智能辅助的负责任工作流程来开发可扩展学习体验。你的工作将有助于帮助客户更自信地与 Dropbox 产品取得成功，同时提高客户教育的一致性，质量和可访问性。职责 ·在 Dropbox 产品和教育平台上设计，开发，发布和维护吸引人的，可访问且准确的客户学习体验；·创建并更新基于网络的培训，学习途径，产品推出教育，教程，多媒体内容和其他教学资源。· 转化复杂的产品工作流程和客户需求成清晰，任务导向的指令，实现逻辑序列并采取下一步步骤。· 使用内容管理及相关学习平台编写，发布和维护学习内容，包括质量保证和本地化的准备。·与产品，产品营销，客户宣传，支持，专家以及项目经理合作，以提供符合客户和业务需求的教育。· 负责利用人工智能工具来支持内容编写，故事板制作，合成，分析和生产效率，同时验证出口的准确性，可访问性，教学质量和客户相关性。· 通过可重复使用模板，文档流程，客户反，性能见解和内容质量标准不断改善学习体验的支持。要求 · 创造或维护面向客户的学习，指导，技术，启动或产品教育内容的经验。· 转化复杂产品概念和工作流程成清晰，结构化的，任务 oriented 教训的能力。· 实践经验。
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Role Description
As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.
You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.
You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.
Responsibilities
- Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.
- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
- Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
- Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
- Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
- Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.
Requirements
- Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
- Experience using content-authoring, learning-management, or publishing platforms.
- Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
- Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
- Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
- Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.
Preferred Qualifications
- Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.
- Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
- Experience supporting product launches, localization, or customer self-service education programs.
- Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
- Experience collaborating with distributed teams in a technology or SaaS environment.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
Ireland Pay Range
€37.800—€51.200 EUR