Fully Remote-Sportswear Brand Customer Care Specialist (German&English)
你对运动服装品牌有热情吗？喜欢帮助人们找到解决问题的方法吗？加入我们的客户团队参加体育服饰项目，支持世界领先的品牌之一！从布加利亚任何地方远程工作 OR 在索菲亚混合模式。· 开始日期：2025 年 1 月 6 日· 工作时间表：周一至星期六，轮班 （10:00 AM 7:00 PM 或 1:00 PM 10:00 PM）责任：· 及时和专业地处理通过电话，电子邮件和聊天来处理客户询问。· 解决订单，交货，退货和产品信息相关的问题。· 保持对客户运动服装产品和服务的深入了解，以提供准确的帮助。· 对客户互动和升级遵循公司协议和指南。· 正确记录客户互動和系统更新。· 与其他团队成员合作确保无的客户服务。· 保持公司政策，产品推出和促销活动的最新信息。要求：· 英语流利 （B2及以上，书面和口头）和英语 B2+ （书面和 口头）. ·强大的沟通和解决问题技能。· 在轮换班时间表中工作的能力。· 基本的计算机素养和熟悉客户服务工具。· 保加利亚本地居住是强制性的。今天申请！（仅考虑来自保加利亚居民的申请）.最初发布在喜马拉雅山脉
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Are you passionate about sportswear brands and love helping people finding solutions to their problems? Join our client's team for the sportswear project and support one of the worlds leading brands!
Work remotely from anywhere in Bulgaria OR in a hybrid mode in Sofia.
- Start Date: January 6, 2025
- Work Schedule: Monday to Saturday, rotational shifts (10:00 AM 7:00 PM or 1:00 PM 10:00 PM)
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve issues related to orders, deliveries, returns, and product information.
- Maintain an in-depth understanding of of the client's sportswear products and services to provide accurate assistance.
- Follow company protocols and guidelines for customer interactions and escalations.
- Document customer interactions and updates in the system accurately.
- Collaborate with other team members to ensure seamless customer service.
- Stay updated on company policies, product launches, and promotional campaigns.
Requirements:
- Fluency in German (B2 and higher, written and spoken) and English B2+ (written and spoken).
- Strong communication and problem-solving skills.
- Ability to work in a rotational shift schedule.
- Basic computer literacy and familiarity with customer service tools.
- Local residency in Bulgaria is mandatory.
Apply Today!
(Only applications from candidates residing in Bulgaria will be considered.)
Originally posted on Himalayas