虚拟助理 - 增长
Virtual Assistant - Growth
职位名称：增长虚拟助理
地点：远程
工作类型：全职
班次：夜班（菲律宾时间）
关于我们：
Mira Staffing 致力于通过为全球客户提供高技能的虚拟助理，赋能企业。我们的使命是通过优先考虑人员、促进成长和卓越，以及重视每一份贡献，帮助每个人蓬勃发展，而不仅仅是生存。
职位概述：
增长虚拟助理（VA）是公司增长和营销工作的关键成员。该职位涉及执行各种任务，包括向潜在代理和客户进行外呼，管理电子邮件活动，并维护 CRM 数据的完整性。理想的候选人应具备出色的沟通能力、积极主动的态度，以及同时处理多项任务的能力。增长 VA 支持营销策略，推动公司扩展，并确保优质的客户和代理体验。
主要职责：
外呼沟通：
- 向潜在代理、客户和房地产经纪人进行外呼，介绍公司及其服务。
- 积极倾听以识别需求并提供定制化解决方案。
- 通过电子邮件、短信或语音进行后续跟进，培养关系并提高参与度。
- 通过有效展示优势并克服异议，说服客户选择更高价值的服务。
CRM 和数据管理：
- 更新和维护 CRM 标签，以反映当前状态、市场和活动。
- 审核 CRM 条目，确保数据准确性和完整性。
- 在 CRM 中准确记录通话细节、反馈和后续行动。
增长与营销支持：
- 导出并整理文件供增长代表使用，确保准确性和及时交付。
- 协助创建和安排电子邮件活动。
- 监控并报告电子邮件活动表现并管理回复。
- 进行竞争对手的价格调研电话，并更新内部价格比较文档。
客户与代理互动：
- 在检查后联系代理，收集反馈并解决担忧。
- 通过处理咨询并在必要时升级问题来建立积极的关系。
- 熟悉服务区域地图，以有效协调预约。
社交媒体与内容支持：
- 使用 Canva、Hootsuite 和 Facebook 等工具协助管理社交媒体平台。
- 创建、安排和监控帖子以提高参与度。
资格要求：
教育：高中毕业
查看英文原文
Job Title: Growth Virtual Assistant
Location: Remote
Job Type: Full-time
Shift: Night Shift (Philippine Time)
About Us:
Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution.
Job Summary: The Growth Virtual Assistant (VA) is a key contributor to the growth and marketing efforts of our company. This role involves performing a variety of tasks, including making outbound calls to prospective agents and customers, managing email campaigns, and maintaining CRM data integrity. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to handle multiple tasks simultaneously. The Growth VA supports marketing strategies, drives company expansion, and ensures exceptional client and agent experiences.
Key Responsibilities:
Outbound Communication:
- Make outbound calls to prospective agents, customers, and Realtors to introduce the company and its services.
- Actively listen to identify needs and provide tailored solutions.
- Follow up via email, text, or voice to nurture relationships and drive engagement.
- Persuade customers to opt for higher-value services by effectively presenting benefits and overcoming objections.
CRM and Data Management:
- Update and maintain CRM tags to reflect current status, market, and campaign.
- Audit CRM entries to ensure data accuracy and integrity.
- Document call details, feedback, and follow-up actions accurately in the CRM.
Growth and Marketing Support:
- Export and organize files for growth representatives, ensuring accuracy and timely delivery.
- Assist in creating and scheduling email campaigns.
- Monitor and report email campaign performance and manage responses.
- Conduct price shopping calls to competitors and update internal pricing comparison documents.
Client and Agent Engagement:
- Contact agents after inspections to gather feedback and address concerns.
- Build positive relationships by handling inquiries and escalating issues when necessary.
- Stay familiar with the service area map to coordinate appointments effectively.
Social Media and Content Support:
- Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.
- Create, schedule, and monitor posts to drive engagement.
Qualifications:
Education: Senior High School Degree or Equivalent
Experience:
- Call center and Virtual Assistant experience is a plus.
- Real estate VA experience or home inspection knowledge is advantageous but not required.
- Social media skills and telemarketing experience are a plus.
Communication:
- Fluent in English with a pleasant speaking voice and minimal accent.
- Strong verbal and written communication skills.
Technical Proficiency:
· Skilled in Microsoft Office and Google Workspace (Docs, Sheets, Calendar, etc.) and social media platforms.
Organizational Ability:
- Detail-oriented with excellent multitasking and prioritization skills.
- Adept at scheduling and coordinating tasks to meet deadlines.
Customer Service and Sales:
- Strong interpersonal skills with a customer-centric approach.
- Proven ability to influence, persuade, and achieve results.
System Requirements:
- Computer: Minimum Intel i5 processor, 8GB RAM, Windows 10 or higher.
- Monitors: Two monitors for desktops OR an external monitor for laptops (recommended for backup management).
- Internet: Stable wired connection with at least 100 Mbps speed (higher preferred for WiFi).
- Backup Internet: A secondary internet source capable of handling full workload OR access to a backup location nearby.
- Power Backup: Uninterrupted power supply for at least 8 hours OR a backup location accessible within 30 minutes.
- Work Environment: Dedicated, quiet workspace conducive to professional communication.
- Headset: Noise-canceling headset for clear audio during calls.
Additional Requirements:
- No bad records from previous employers and no derogatory records.
- Must pass required assessments and screening.
Why Join Us?
- Permanent remote work.
- Competitive salary and benefits package.
- Opportunity to work in a diverse and inclusive environment.
- Career growth and professional development opportunities.
- Supportive and collaborative team culture.
If you're a results-driven professional looking to make an impact, we'd love to hear from you!
Originally posted on Himalayas