Customer Support Billing Specialist
你将获得：·竞争力奖励：享受市场上高的薪酬，第一天医疗保险，加上一个或多名受理人，付费休息，现金转换，团体生命保险和绩效奖金 · 一种协作精神：通过参与公司赞助的活动与活动来促进积极和有吸引力的工作环境。· 工作-生活和：享受适合你的工作安排的工作和生活之间的平衡。· 职业发展：利用不断学习和职业进步的机会。·包容性团队合作：成为庆祝多样性和促进包容文化的团队的一部分。工作概述 教育与经验 · 1年以上客户支持，支付，支付或电子商务技术环境的经验 · 经历在定义的 SLA 和绩效指标中工作的经验技术技能 （必需）·熟悉支付处理系统，账单平台或帐户管理工具 · 使用客户支持和帮助桌面平台舒适，包括分析和报告功能 ·强有力的文档和门票管理技巧核心能力 · 密切关注细节 · 专业化和同情心地处理客户升级 ·积极解决问题思维 · 与内部团队有效合作的能力 （不必需）· 在 Zendesk,Jira 服务台或类似平台等门票系统的经验 ·分析账户活动，支付差异，退款，收费以及交易错误的能力 主要责任配合 ·积极监控并管理在多个道上传入的结算支持门票，包括应用中的升级 ·确保在定义 SLA 中及时响应和解决 ·调查和解决结算差异，支付失败和交易纠纷 · 保持客户互动和案例结果的准确文件 · 确定经常出现的收费问题或趋势，并根据需要升级到领导地位 关于微源：拥有13个分发中心超过9000名专业人士，MicroSourcing 是菲律宾首创和最大的管理服务提供商。我们对100% YOU MicroSourcing 的承诺坚信我们的公司力量在于
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Discover your 100% YOU with MicroSourcing!
Position: Customer Support Billing Specialist
Work setup: Work from home
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Overview
Education & Experience
- 1+ years of experience in customer support, billing, payments, e-commerce, or financial technology environments
- Experience working within defined SLAs and performance metrics
Technical Skills (Required)
- Familiarity with payment processing systems, billing platforms, or account management tools
- Comfortable using customer support and help-desk platform that includes analytics and reporting features
- Strong documentation and ticket management skills
Core Competencies
- Strong attention to detail
- Skilled at handling customer escalations with professionalism and empathy
- Proactive problem-solving mindset
- Ability to collaborate effectively with internal teams
Nice to Have (Not Required)
- Experience with ticketing systems such as Zendesk, Jira service desk, or similar platforms
- Ability to analyze account activity, payment discrepancies, refunds, chargebacks, and transaction errors
Key Responsibilities Alignment
- Actively monitor and manage incoming billing support tickets across multiple channels, including in-app escalations
- Ensure timely responses and resolution within defined SLAs
- Investigate and resolve billing discrepancies, payment failures, and transaction disputes
- Maintain accurate documentation of customer interactions and case outcomes
- Identify recurring billing issues or trends and escalate to leadership as needed
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas