Customer Success Manager (Pooled Team)
发现你的100%你与微源！职位：客户成功经理工作设置：从家工作为什么加入微源？你将获得：·竞争性奖励：享受市场高于市场的补偿，医疗保险在第一天，加上一个或多个依赖者，付费休息现金转换，团体生命保险和绩效奖金 · 一种协作精神：通过参与公司赞助的活动并活动来促进积极和有吸引力的工作环境。· 工作生活和：享受适合你的灵活的工作安排之间的平衡。· 职业发展：利用机会进行持续学习和职业进步。·包容团队工作：成为庆祝多样性和促进包容文化的团队的一部分。你的角色：作为客户成功经理，你将通过在可扩展，集成支持模式中提供高影响力的服务来推动不同类型的客户的成功和增长发挥关键作用。你的工作核心是与客户互动，引导他们通过安装和工作流程咨询，并赋予他们充分释放他们的投资价值。在这个职位上，你将：· 提供响应式和战略性的支持以帮助客户顺利登录并采用强大的工具，包括对 API 和 CRM 整合有着深刻的理解 · 通过你提供高质量，可扩展的服务的能力来衡量，同时促进你支持的帐户整体健康，保留和增长 · 领导个性化登录会议，包括启动计划，培训和集成设置，确保客户成功开始 · 积极推动产品采用通过定制咨询，产品更新和实践培训 · 鼓励使用自助服务资源如帮助中心，公共培训会议和网络研讨会的方式促进客户教育 ·通过分享信息，以启动更新策略，发现上市机会和支持扩张计划的知识与账户管理密切合作 ·利用 Planhat,Salesforce 和 Gong 等平台数据监测客户参与度并识别需要额外支持的帐户 为什么这个角色令人兴奋：你将成为一个创新环境的一部分，该环境正在改变企业如何管理文件工作流程。这一职位提供了帮助客户提高生产力，简化工艺和实现可衡量的影响的机会。
查看英文原文
Discover your 100% YOU with MicroSourcing!
Position: Customer Success Manager
Work setup: Work from home
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role:
As a Customer Success Manager, you will play a key role in driving success and growth for a diverse range of clients by delivering high-impact service in a scalable, pooled support model. At the heart of your work is engaging with customers, guiding them through onboarding and workflow consultations, and empowering them to fully unlock the value of their investment.
In This Role, You Will:
- Provide responsive and strategic support to help customers onboard smoothly and adopt powerful tools, including a strong understanding of APIs and CRM integrations
- Be measured by your ability to deliver high-quality, scalable service while contributing to the overall health, retention, and growth of the accounts you support
- Lead personalized onboarding sessions, including launch planning, training, and integration setup, ensuring customers get started successfully
- Proactively drive product adoption through tailored consultations, product updates, and hands-on training
- Promote customer education by encouraging the use of self-service resources such as help centers, public training sessions, and webinars
- Partner closely with Account Management by sharing insights that inform renewal strategies, uncover upsell opportunities, and support expansion plans
- Leverage data from platforms like Planhat, Salesforce, and Gong to monitor customer engagement and identify accounts needing additional support
Why This Role is Exciting:
You'll be part of an innovative environment that is transforming how businesses manage document workflows. This role offers the opportunity to make a measurable impact by helping clients increase productivity, streamline processes, and achieve their goals. As a member of the Customer Success team, you'll play a direct role in driving client satisfaction, retention, and growth.
About You:
- Experienced: 2–3 years of SaaS customer success experience, managing high volumes of customer interactions in a fast-paced environment
- Organized: Able to manage multiple priorities and deliver high-quality service in a pooled support model
- Growth Mindset: Open to feedback, adaptable, and committed to continuous learning
- Agile: Resourceful and quick to adapt while maintaining strong customer outcomes
- Customer-Focused: Strong communication and empathy, with the ability to build trust and lasting relationships
- AI-Forward: Skilled in leveraging AI tools to analyze customer data, automate tasks, and improve communication and strategic insights
- Solution-Oriented: Proactive in identifying root causes and delivering effective solutions to complex problems
- Discovery & Lead Generation: Able to conduct deep discovery to uncover unmet needs and translate them into value-driven opportunities and pipeline
- Collaborative: Works effectively with cross-functional teams to drive retention and growth
- Positive Team Player: Contributes to a supportive and engaging team environment
- Strong Communicator: Excellent verbal and written English communication skills
- Additional Languages: Not required, but a plus for supporting a global customer base
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit
*Terms & conditions apply
Originally posted on Himalayas