French Customer Care for Global Retailer Remote (North of Portugal)
你是否是法语语言的 （C2及以上）在葡萄牙寻求远程客户服务职位？加入我们的团队，在从家里舒适工作时支持全球知名零售商！你的责任：·通过电话，电子邮件和聊天提供卓越的客户服务。·协助客户询问，订单和产品信息。·处理投诉并提供有效解决方案。·保持对互动的准确记录。要求：·熟练讲法语 (C1/C2) 和善于掌握英语 (B2),书面和口头两种；·以前的客户服務经验是一个优势。·能够在周末等时间内工作轮班。· 居住在葡萄牙 （哥伦比亚或更北方是强制性的，没有转移援助用于此职位。· 在布拉加购买设备的旅行能力。·欧盟成员国护照或有效的葡萄牙居留卡或葡萄牙求职签证工作时间表：本职位是全日制职位，每周40小时，每天8个小时，但它遵循轮换模式，可根据下列时间安排，具体取决于一天 (仍然有5个工作日）: · 从星期一到星期五：09:00 21:30 （轮换）· 土曜：09:00 20:00 （轮换）. - 日曜日：19:00 - 休息日：每周2个轮换日：准备加入我们的团队，在不离开家中工作全球知名品牌？今天申请！
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Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!
Your Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with inquiries, orders, and product information.
- Handle complaints and provide effective solutions.
- Maintain accurate records of interactions.
Requirements:
- Fluency in French (C1/C2) and good command of English (B2), both written and spoken
- Previous customer service experience is a plus.
- Ability to work rotational shifts, including weekends.
- Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role.
- Ability to travel to Braga for equipment collection.
- EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal
Work Schedule: this role is full-time position, 40 hours a week, 8 hours a day, however, it follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours, depending on a day (there are still 5 working days a week):
- Monday to Friday: 09:00 21:30 (rotational shifts)
- Saturday: 09:00 20:00 (rotational shifts)
- Sunday: 10:00 19:00
- Days Off: 2 rotational days per week
Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!
Originally posted on Himalayas