云支持工程师
Cloud Support Engineer
你是否想为我们的客户解决技术难题？
你是否热衷于确保客户的成功？
加入我们世界级的技术支持团队
我们的团队致力于成为最值得信赖的支持服务合作伙伴。我们努力确保客户的在线业务持续运行。我们利用工具、流程和知识来诊断和解决产品、平台和客户的问题。我们提供媒体和安全服务，以主动维护质量并保护客户的在线存在。
为我们的业务带来改变
作为云支持工程师，你将应用最佳实践解决方案，为客户解决复杂的技术问题。通过主动审查和缓解风险，你将减少日本一些顶级互联网公司可能的服务中断
作为云支持工程师，你将负责：
- 与客户和内部跨职能团队合作，识别、诊断、解决并报告技术问题
- 为全球支持团队的战略方向做出贡献，制定和实施最佳实践
- 与内部销售、服务、工程和支持团队合作，确保在Akamai平台上客户的成功
- 独立与客户合作，管理客户事件和升级，直至解决
- 用日语与客户沟通，用英语进行内部沟通（书面和口语）
做你喜欢的事
要在这个职位上取得成功，你需要：
- 具有处理网页应用问题的经验（HTML、javascript、JSP）
- 熟悉互联网协议，如HTTP(S)、TCP/IP、DNS、SSL、网络路由和故障排除
- 具有为客户提供技术和解决方案支持的经验
- 展现出与客户专业沟通并与其他内部利益相关者协作的能力
- 展现出与客户建立信任关系并为团队成员提供指导的良好能力
- 表现出对自我提升和教育的热情
- 能够用流利的日语和英语与客户和内部人员沟通
在Akamai打造你的职业发展
我们塑造当今数字生活的能力依赖于像你这样优秀的人才。那些能把不可能变为可能的人。我们正在尽一切努力让Akamai成为一个很棒的工作场所。一个你可以学习、成长并产生有意义影响的地方。
随着公司发展如此迅速，对你来说很重要的是
查看英文原文
Would you like to solve technical challenges for our customers?
Are you passionate about ensuring customer success?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.
Make a difference to our business
As a Cloud Support Engineer, you will solve complex technical issues for our customers applying best practice solutions. Through proactively reviewing and mitigating risk, you will minimize any potential service disruptions for some of the top internet companies in Japan
As a Cloud Support Engineer, you will be responsible for:
- Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
- Contributing to the strategic direction of the global support team to develop and implement best practices
- Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
- Working independently with the customers manage customer incidents and escalations to closure
- Communicating with customers in Japanese and internal communication in English (Written and Spoken)
Do what you love
To be successful in this role you will:
- Have experience with working on web application issues (HTML, javascript, JSP)
- Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
- Be experienced in providing technical solutions and support to customers
- Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
- Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members
- Show passion for self improvement and education
- Have fluency to communicate with customers and internal in fluent Japanese and English
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Originally posted on Himalayas