客户支持专员
Customer Support Specialist
客户支持专员
兼职开始，有晋升空间 | 远程办公
查看 The Global Talent Co. 的人才网络：https://www.globaltalent.co/network
关于公司
我们的客户是一家位于德国柏林的快速发展的精品健身工作室集团。他们在多个中心地点提供高流量、教练带领的团体力量训练课程，品牌氛围温暖、接地气，与会员关系亲近而非企业化。
随着今年新门店的开设，他们正在组建一支小型、专注的远程支持团队，负责在非正常营业时间照顾会员和现场工作人员。
你将负责
- 作为友好、可靠的联系人，处理会员提出的各种问题或请求 —— 预约、账户问题、退款等
- 在必要时协助现场教练处理紧急请求
- 仅通过文字沟通（聊天/WhatsApp/邮件 —— 不需要电话沟通）
- 在每次互动中体现品牌的语气：温暖、接地气、真正有帮助
我们寻找的人
- 优秀的英文书面表达能力
- 真诚的同理心和良好的人际直觉 —— 你能准确理解语气，并对情绪化的信息做出温暖回应
- 良好的判断力，能够独立做出合理决策
- 可靠性和责任感 —— 这是一个小型、以远程为主的工作团队
- 能适应早起、晚上和/或周末工作
- 德语是加分项，但不是必需
不需要特定的软件经验 —— 会提供全面培训。
我们不寻找
- 依赖脚本和固定回复的传统客服人员
- 每次小决定都需要请示的人 —— 我们希望你能够自主判断
- 喜欢高度技术性、复杂问题解决的人 —— 这里的挑战是语气和一致性，而不是技术难题
- 严格按流程办事的人 —— 当前需要的是温暖和灵活性，而不是照本宣科
我们提供的福利
- 全程远程办公，可在以下覆盖时间段内灵活安排
- 随着公司发展，职责会逐步增加
- 一个支持性强、由创始人领导的团队
时间安排
主要需要在工作日的早上、晚上以及周末提供支持。具体班次将在过程中根据你的可用性进行讨论。
在 The Global Talent Co.，我们的使命是连接领先的全球品牌与优秀的人才。
查看英文原文
CUSTOMER SUPPORT SPECIALIST
PART-TIME TO START, WITH ROOM TO GROW | REMOTE
Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network
ABOUT THE COMPANY
Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.
As they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.
WHAT YOU'LL DO
- Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests
- Support on-site trainers with occasional urgent requests
- Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)
- Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful
WHAT WE'RE LOOKING FOR
- Excellent written English
- Genuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated message
- Good judgment and comfort making sensible decisions independently
- Reliability and a sense of ownership — this is a small, remote-first team
- Comfortable working early mornings, evenings, and/or weekends
- German is a plus, but not required
No specific software experience is required — full training is provided.
What we're not looking for
- A traditional call-center agent who relies on scripts and fixed responses
- Someone who needs to check in before every small decision — we want people comfortable using their own judgment
- Someone who prefers highly technical, complex problem-solving — the challenge here is tone and consistency, not troubleshooting difficulty
- A strictly "by the book" approach when warmth and flexibility are what the moment calls for
WHAT'S ON OFFER
- Fully remote, flexible within the coverage windows below
- A growing role with more responsibility over time as the company scales
- A supportive, founder-led team
SCHEDULE
Coverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your availability.
At The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.