Infra, Service Desk, & Asset Management Head
职位简介 IT 基础设施，服务台和资产管理负责人领导集团的 IT 基础设施和服务台，终端用户支持以及 IT 资产管理功能，提供战略方向，治理和运营领导力以确保在整个集团中提供可靠，安全，弹性，扩展性，成本效益，客户中心技术服务。该角色确保 IT 服务与业务优先事项保持一致，支持运营连续性，并实现组织的数字转型和增长。责任和义务 1.IT 基础设施与弹性 领导集团战略，运营和现代化网络，服务器，系统，数据中心，云和基础设施以确保安全，弹性的，可扩展的和高可用技术服务。2.IT 服务管理&客户体验政府 IT 服务台，最终用户支持以及 ITSM 实践提供一致，响应性和针对客户的服务，在所有业务单位中实现清晰 SLA,KPI 和持续改进。3.ITAsset & Technology Lifecycle Management 建立集团范围内的 IT 资产，技术标准，生命周期，采购，利用，许可和退休管理以优化投资，合规性和所有权总成本。4.TechnologyGovernance,Risk & TransformationDrive 技术治理，运营风险管理，业务连续性以及基础设施转型倡议，包括自动化，云应用和新兴技术，符合集团战略。战略领导力和共享服务负责 IT 基础设施与技术服务组织，管理人员，预算，供应商及利益相关者关系同时提供可扩展的，经济有效的服务支持业务增长和运营卓越性。技术能力和技能 IT 基础设施，服务管理，ITIL,利益相关方管理，领导力，战略愿景，人事管理，资产和供应商管理教育，培训和许可证要求 •信息技术，计算机科学，信息系统，计算机工程学士学位原始地发布在喜马拉雅山
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Job Summary
The Head of IT Infrastructure, Service Desk & Asset Management leads the Group’s IT infrastructure, service desk, end-user support, and IT asset management functions, providing strategic direction, governance, and operational leadership to ensure the delivery of reliable, secure, resilient, scalable, cost-effective, and customer-centric technology services across the conglomerate. The role ensures that IT services are aligned with business priorities, support operational continuity, and enable the organization’s digital transformation and growth. Duties and Responsibilities
1.ITInfrastructure & ResilienceLead the Group-wide strategy,operations, and modernization of network, servers, systems, data centers,cloud, and infrastructure to ensure secure, resilient, scalable, and highlyavailable technology services.
2.ITService Management & Customer ExperienceGovern IT Service Desk, end-usersupport, and ITSM practices to deliver consistent, responsive, andcustomer-centric services across all business units, with clear SLAs, KPIs, andcontinual improvement.
3.ITAsset & Technology Lifecycle ManagementEstablish Group-wide governance forIT assets, technology standards, lifecycle, procurement, utilization,licensing, and retirement to optimize investments, compliance, and total costof ownership.
4.TechnologyGovernance, Risk & TransformationDrive technology governance,operational risk management, business continuity, and infrastructuretransformation initiatives, including automation, cloud adoption, and emergingtechnologies, in alignment with Group strategy.
Strategic Leadership &Shared ServicesLeadthe IT Infrastructure and Shared Technology Services organization, managingpeople, budget, vendors, and stakeholder relationships while deliveringscalable, cost-effective services that support business growth and operationalexcellence.Technical Competencies and Skills
IT Infrastructure, Service Management, ITIL, Stakeholder Management, Leadership, Strategic Vision, People Management, Asset & Vendor Management
Education, Trainings and Licenses Required
•Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer EngineeringOriginally posted on Himalayas