Business Process Operations Analyst (GTM)
我们正在寻找经验丰富的商业流程运营分析师 （GTM 规划）来推动销售，合作伙伴，收入和业务流程举措中的运营卓越性。这个职位是非常具分析专业人士理想的，他将业务分析专业知识与销售运营，报告，过程改进以及微软生态系统体验结合在一起。位置总结 商业流动运营分析師 （GTM 计划）将通过设计可扩展的业务流动，开发运营报告，改善销售和驱动合作伙伴工作流动以及跨功能规划倡议来支持战略走向市场 (GTM) 举措。成功的候选人将与销售，营销，收入运营，客户成功，交付和合作伙伴团队合作，通过数据驱动决策，流程自动化和运营治理来优化业务绩效。关键责任 GTM 规划&收入运营 ·支持年季度 GTM 计划周期。·开发领土规划，账户覆盖，容量规划和管道管理模型。·分析销售生产力指标并确定优化的机会。·与收入运营领导者合作，提高预测准确性和管道可见性。· 创建可扩展销售增长的运营框架。商业流程设计和优化 · 使用视频绘制当前和未来的业务流程。· 进行过程审查并确定瓶，低效性和自动化的机会。· 设计和记录标准化操作程序。· 在销售和合作组织中领导业务流动改进倡议。·确保业务流 complete 与战略目标。商业系统分析 · 收集，文件和验证业务要求。· 将业务需求转换为功能规格和用户故事。· 促进利益相关者研讨会和需求发现会议。·评估流程和系统变化的影响。·制定业务案例和实施建议。报告与分析。·开发和维护执行报告仪表板。·创建 Power BI 仪表板以支持领导决策。·为销售，营销，合作伙伴发展和运营团队构建 KPI 分数卡。·进行趋势分析和运营绩效审查。·向高级人员展示调查结果和建议。
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We are seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. This role is ideal for a highly analytical professional who combines business analysis expertise with sales operations, reporting, process improvement, and Microsoft ecosystem experience.
Position Summary
The Business Process Operations Analyst (GTM Planning) will support strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and driving cross-functional planning initiatives.
The successful candidate will collaborate with Sales, Marketing, Revenue Operations, Customer Success, Delivery, and Partner teams to optimize business performance through data-driven decision making, process automation, and operational governance.
Key Responsibilities
GTM Planning & Revenue Operations
- Support annual and quarterly GTM planning cycles.
- Develop territory planning, account coverage, capacity planning, and pipeline management models.
- Analyze sales productivity metrics and identify opportunities for optimization.
- Partner with Revenue Operations leadership to improve forecasting accuracy and pipeline visibility.
- Create operational frameworks that support scalable sales growth.
Business Process Design & Optimization
- Map current-state and future-state business processes using Visio.
- Conduct process reviews and identify bottlenecks, inefficiencies, and automation opportunities.
- Design and document standardized operating procedures.
- Lead business process improvement initiatives across sales and partner organizations.
- Ensure alignment of business processes with strategic objectives.
Business Systems Analysis
- Gather, document, and validate business requirements.
- Translate business requirements into functional specifications and user stories.
- Facilitate stakeholder workshops and requirements discovery sessions.
- Evaluate impacts of process and system changes.
- Develop business cases and implementation recommendations.
Reporting & Analytics
- Develop and maintain executive reporting dashboards.
- Create Power BI dashboards to support leadership decision making.
- Build KPI scorecards for Sales, Marketing, Partner Development, and Operations teams.
- Perform trend analysis and operational performance reviews.
- Present findings and recommendations to senior leadership.
Microsoft Dynamics 365 & Business Systems
- Support reporting and analytics within Dynamics 365.
- Analyze CRM data quality, process utilization, and pipeline effectiveness.
- Partner with technical teams to improve CRM adoption and data governance.
- Support business process automation initiatives across the Microsoft technology stack.
Jira Service Management & Project Governance
- Manage workflows and reporting within Jira Service Management.
- Facilitate project tracking and operational governance.
- Support project documentation and stakeholder communications.
- Collaborate with PMO and technical teams on process improvements.
Partner Ecosystem Operations
- Support partner planning, partner performance management, and co-sell initiatives.
- Develop reporting and operational frameworks for channel partner programs.
- Collaborate with internal stakeholders to optimize partner engagement models.
- Monitor partner-related KPIs and business outcomes.
Required Qualifications
Experience
- 5+ years of GTM Planning experience.
- 5+ years of Sales Operations, Revenue Operations, or Business Operations experience.
- 5+ years of Business Process Design and Process Improvement experience.
- 5+ years of Business Systems Requirements Gathering and Analysis.
- Experience supporting executive-level reporting and operational planning.
- Experience working within Microsoft-centric environments.
Technical Skills
- Advanced Power BI dashboard development.
- Microsoft Dynamics 365 reporting and analytics.
- Jira Service Management administration and reporting.
- Advanced Microsoft Excel skills.
- Microsoft Visio process mapping expertise.
- Business process automation experience.
- Requirements gathering and documentation expertise.
Business Analysis Skills
- BRD creation.
- Functional specification development.
- User story creation.
- Process documentation.
- Workflow analysis.
- Stakeholder management.
- Root cause analysis.
- Business case development.
Preferred Qualifications
Certifications (Preferred)
Candidates holding one or more of the following certifications are highly encouraged to apply:
- PMP (Project Management Professional)
- CBAP (Certified Business Analysis Professional)
- CBPP® (Certified Business Process Professional)
- Prosci Change Management Certification
- PMI-PBA
- Agile Scrum Certifications
- Atlassian Jira Certifications
- Microsoft Certifications (PL-900, PL-200, MB-210, MB-260, PL-300)
Preferred Industry Experience
- Microsoft Partner Ecosystem
- IT Services
- Professional Services
- Managed Services
- Technology Consulting
- SaaS Organizations
- Cloud Services
- CRM and ERP Environments
Success Measures
Within the first 12 months, you will be expected to:
- Improve GTM planning accuracy and operational visibility.
- Deliver executive-level Power BI dashboards and KPI reporting.
- Increase sales and partner process efficiency.
- Reduce manual operational activities through process automation.
- Improve CRM reporting, adoption, and data quality.
- Build scalable frameworks supporting revenue growth and partner expansion.
Ideal Candidate Profile
The ideal candidate has a unique blend of:
GTM Planning Expertise
Revenue Operations & Sales Operations Experience
Strong Business Analyst Background
Advanced Power BI Reporting Skills
Dynamics 365 Reporting Experience
Jira Service Management Knowledge
Process Mapping & BPM Experience
Microsoft Ecosystem Expertise
Partner Program and Channel Operations Experience
Strategic Thinking with Strong Analytical Capabilities
If you enjoy transforming complex business processes into scalable operational frameworks and driving measurable business outcomes through data, process, and technology, we encourage you to apply.
WFH or an ITC field office
Originally posted on Himalayas