Activation Operations Manager
发现你的100%你与微源！职位：激活运营经理工作设置：从家工作为什么加入微源？你将获得：·竞争性奖励：享受市场高于市场的补偿，医疗保险在第一天，加上一个或多个依赖者，付费休息现金转换，团体生命保险和绩效奖金 · 一种协作精神：通过参与公司赞助的活动并进行活动来促进积极和有吸引力的工作环境。· 工作生活和：享受适合你的工作安排的工作和生活之间的平衡。· 职业发展：利用机会继续学习和职业进步。·包容团队工作：成为庆祝多样性和促进包容文化的团队的一部分。你的角色：作为活动行动经理，你将是最高级团队成员之一。你将监督一个由操作行动监管员和专家组成的团队在多个客户账户上。根据团队结构，这可能包括直接管理专业人员，而没有监管层。AO 管理员职责的主要支柱包括：·支持 PHLP LT 确保部门战略路线图得到实施并满足业务需求。· 作为客户领导，PHLP LT 和 AO 团队之间的桥梁，以确保客户需求得到满足并尽可能提高效率。· 确保所有利益相关者拥有在激活行动团队中取得成功的必要工具，技能和知识。·支持部门范围内的倡议，重点关注政策遵守，绩效管理和资源管理。你将做什么竞选执行。· 利用数字媒体道方面的专业知识，包括社交媒体，程序性媒体通过 DSPs 和 Kepler/PPC 来支持流程。· 为分配客户/帐户进行活动设置，交易，构建和报告任务。· 管理资源分配，包括人员配置，跨客户灵活能力，平台访问和材料，以确保最佳利用。·制定时间表，工作流程和程序来简化运营并最大限度地提高生产力。·监测团队带宽和覆盖需求，支持在分配的团队中资源规划。质量控制 · 在分配的团隊中建立和执行质量标准。·实施质量控制过程和监控性能以确定和解决问题。
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Discover your 100% YOU with MicroSourcing!
Position: Activation Operations Manager
Work setup: Work from home
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role:
As an Activation Ops Manager, you will be one of the most senior team members. You will oversee a team of Activation Ops Supervisors and Specialists across multiple client accounts. Depending on the team structure, this may include directly managing Specialists where there is no Supervisor layer.
The core pillars of the AO Manager role include:
- Supporting the PHLP LT to ensure the strategic roadmap for the department is implemented and business needs are being met.
- Serving as the bridge between client leadership, PHLP LT, and the AO team to ensure client needs are met and efficiencies are driven where possible.
- Ensuring all stakeholders have the necessary tools, skills, and knowledge to succeed within the Activation Ops team.
- Supporting department-wide initiatives, with a core focus on policy compliance, performance management, and resource management.
What You'll Do
Campaign Execution
- Leverage expertise in digital media channels, including social, programmatic media via DSPs, and SEM/PPC, to support Kepler processes.
- Execute campaign setup, trafficking, building, and reporting tasks for assigned clients/accounts.
Resource Management
- Manage resource allocation, including staffing, cross-client flex capacity, platform access, and materials, to ensure optimal utilization.
- Develop schedules, workflows, and procedures to streamline operations and maximize productivity.
- Monitor team bandwidth and coverage needs and support resource planning across assigned teams.
Quality Control
- Establish and enforce quality standards across assigned teams.
- Implement quality control processes and monitor performance to identify and address issues or deviations from established standards.
Team Leadership
- Lead and supervise Activation Ops Supervisors and Specialists, including direct management of Specialists where applicable based on team structure.
- Provide guidance, coaching, and support to promote high performance and team morale.
- Oversee Senior Specialists and ensure assigned employee engagement projects are progressing successfully.
- Oversee cross-client OISAs and support their successful integration and collaboration across client teams.
Staff Management
- Participate in hiring, training, and evaluating team members to maintain a skilled and motivated workforce.
- Conduct regular 1:1 and group meetings.
- Provide feedback and create action plans to support employee development and performance.
Compliance & Risk Management
- Ensure compliance with relevant Kepler and PHLP policies, processes, and corporate standards.
- Support adherence to policies and employee-related processes, including time-off requests, sick leave, and other employee matters.
- Partner with People/HR and relevant leadership when escalation or additional guidance is required.
Performance Management, Monitoring & Reporting
- Conduct performance reviews and provide regular feedback.
- Support development plans and performance improvement processes when needed.
- Analyze key performance metrics and operational results to evaluate effectiveness.
- Prepare reports and presentations to communicate findings and recommendations to senior management.
Team Representation & Coordination
- Act as the senior representative for the Activation Ops team.
- Collaborate with client teams, PHLP LT, and Activation Ops leadership across regions.
- Maximize cross-team integration, support successful task transitions, and promote best practices.
Strategic Planning
- Execute the Activation Ops roadmap and adapt projects as needed.
- Ensure timelines are met and relevant feedback is communicated across stakeholders.
- Regularly measure success in collaboration with relevant leadership teams across solutions, centers of excellence, and operational teams.
What You Need
- Excellent written and verbal communication skills in English.
- 3–4+ years of experience in digital media (display, mobile, social, search, etc.), with experience in ad operations, campaign trafficking, and campaign building.
- 3–4+ years of experience in people management in a similar role; experience managing large teams is preferred.
- Strong listening and communication skills, with the ability to build and maintain relationships across international teams.
- Ability to work independently after a reasonable adaptation period, prioritize departmental decisions and projects, and manage competing priorities.
- Proven problem-solving skills and experience working in a process-driven environment.
- Ability to manage complex workloads across multiple technological platforms.
- Strong analytical skills and proficiency in MS Excel, data analysis, and Internet technologies.
- Strong self-management skills, attention to detail, and the ability to juggle multiple priorities.
- Ability to thrive in a fast-paced, entrepreneurial, and collaborative environment.
- Bachelor's degree preferred but not required. All majors are welcome, preferably those related to Communications or Advertising.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas