BPO及客服中心销售主管
Director of BPO & Contact Center Sales
NexGen Technologies 正在寻找一位杰出的 BPO 与客服中心销售总监，以推动收入增长、扩大市场影响力并为我们的下一代技术驱动的外包解决方案建立战略合作伙伴关系。该职位将负责设计和执行专注于高价值 BPO 项目、全渠道客服中心解决方案、AI 驱动的客户体验平台、自动化服务和数字化转型方案的销售策略。
理想的候选人是一位经验丰富的销售高管，拥有深厚的 BPO/客服中心外包经验，具备强大的咨询式销售技巧，并有成功构建符合业务需求与创新技术解决方案的复杂交易的经验。候选人需在 BPO 领域拥有成熟的高层人脉资源，包括 Alorica、Concentrix、Sitel、Cognizant、Accenture、Teleperformance、TCS、Conduent 和 CGI。
关键职责
战略销售领导
- 制定并执行由 NexGen 技术驱动的 BPO 和客服中心服务的全面市场进入策略。
- 领导企业级销售全流程，从客户挖掘到合同谈判与成交。
- 识别并优先考虑目标市场、行业和客户，以实现长期收入增长。
收入创造与管道管理
- 负责并超额完成季度和年度预订、收入和利润率目标。
- 建立、管理并预测高质量的企业级 BPO 机会管道。
- 制定具有说服力的价值主张和投资回报模型，在竞争性招标环境中突出 NexGen 的优势。
客户与合作伙伴参与
- 与企业决策者、影响者和采购团队建立深入且值得信赖的关系。
- 利用已有的 BPO 人脉（Alorica、Concentrix、Sitel、Cognizant、Accenture、Teleperformance、TCS、Conduent、CGI）加速市场渗透和合作机会。
- 与技术合作伙伴、系统集成商和渠道联盟合作，扩大市场覆盖范围。
- 进行高级别演示、解决方案研讨会和战略规划会议。
解决方案与提案领导
- 与解决方案设计、运营、财务和法务团队合作，打造可扩展、以客户为中心的外包解决方案。
- 指导提案编写、定价策略、工作说明书（SOW）开发和合同结构设计，针对复杂的全球交易。
- 确保解决方案充分利用自动化、AI 和全渠道客服中心工具。
查看英文原文
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings.
The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI.
Key Responsibilities
Strategic Sales Leadership
- Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
- Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
- Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.
Revenue Generation & Pipeline Management
- Own and exceed quarterly and annual bookings, revenue, and margin targets.
- Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
- Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
Client & Partner Engagement
- Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
- Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
- Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
- Conduct senior-level presentations, solution workshops, and strategic planning sessions.
Solution & Proposal Leadership
- Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions.
- Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
- Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.
Market Intelligence & Innovation
- Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
- Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
- Represent NexGen Technologies at industry events, conferences, and thought leadership venues.
Qualifications
Required
- 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
- Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
- Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
- Exceptional communication, negotiation, and executive-level relationship-building skills.
- Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI).
- Experience leading cross-functional teams in solutioning and proposal development.
Preferred
- Experience with global delivery models (onshore, nearshore, offshore).
- Strong business acumen with the ability to articulate ROI and technology value propositions.
Compensation & Benefits
- Competitive base salary plus uncapped commission/bonus plan.
- Professional development support, industry certifications, and leadership growth opportunities.
Salary: 80,000 to $100,000Originally posted on Himalayas