Swedish-Speaking Consumer Service Advisor Tech Brand
跨境人才正在寻找瑞典语发言者加入葡萄牙的一个伟大的项目，为最著名的科技品牌之一！地点：葡萄牙远程合同：全日制，12个月可续约开始日期：几个启动日期到6月和7月关于品牌：加入一个全球技术领导者并设计出以创新，优雅硬件和卓越客户体验而闻名的品牌。你将在订单过程中的每一步都支持其电子商务平台用户。你的角色：作为一名瑞典语电子商务支持专家，你将帮助客户从订单跟踪到返回到付款查询等方面提供无和满意的购物体验。你的主要任务是：·处理与在线订单相关的查询：交货，退货，退还和支付问题。·通过电话，电子邮件和聊天与客户沟通。·确保数据安全符合 GDPR 和 PCI 标准。·扩大复杂的案件并遵循内部程序。·与物流和金融团队合作。你带来：·C2级瑞典语及更高水平和流利的英语 (C1). ·强大的通信能力和客户服务技能。· 专注于细节的思维和解决问题态度。· 在轮班工作的能力 （07:00-24:00,月日）. ·在客户支持或后台办公室之前经验是一个优点。·欧盟成员国身份证或葡萄牙有效居住卡最初发布在喜马拉雅山
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Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!
Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July
About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.
Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.
Your main tasks:
- Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
- Communicate with customers via phone, email, and chat.
- Ensure data security in compliance with GDPR and PCI standards.
- Escalate complex cases and follow internal procedures.
- Collaborate with logistics and financial teams.
You bring:
- C2-level Swedish and higher and fluent English (C1).
- Strong communication and customer service skills.
- Detail-oriented mindset and problem-solving attitude.
- Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
- Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
Originally posted on Himalayas