Online Sales Operations Specialist
你将获得：·竞争力奖励：享受市场上高的薪酬，第一天医疗保险，加上一个或多名受理人，付费休息，现金转换，团体生命保险和绩效奖金 · 一种协作精神：通过参与公司赞助的活动与活动来促进积极和有吸引力的工作环境。· 工作-生活和：享受适合你的工作安排的工作和生活之间的平衡。· 职业发展：利用不断学习和职业进步的机会。·包容团队工作：成为一个庆祝多样性和促进包容文化的团队的一部分。关于业务 我们以下降方式为澳大利亚领先的在线零售商和市场提供订单，包括寺&韦伯斯特，自由家具，精彩家具，迈迪尔，班宁斯等。我们严格运营 B2B 模式，并不会直接向公众出售。作为网上销售经营专家，你将报告给澳大利亚电子商务管理员，并在确保供应链和零售合作伙伴之间的顺利运营过程中发挥关键作用。你的关键责任包括绘制当前流程，识别缺陷，根源分析以及提出，实施和采取改进。关键责任：开发和维护过程地图和标准运营程序 (SOP) 来确定销售和履行操作中的效率低下和漏洞，并建议，实施和行动实践改善。分析数据以确定零售商和客户问题的根本原因，然后推和实现解决方案。管理预售活动如将容器放在预售上，选择最佳3PL 用于入境物流。合作与购买，客户服务，国际和国内物流及仓库团队进行补充而无重叠。项目包括但不限于：分类标签/非标准运营商设置解决方案，明示解离合，州际仓储，DIT,货物处理和存储，TUN,FIFO 和批量管理，库存不匹配的根源原因，退货过程。从最终客户和在线销售业务视角提高物流体验，确保我们内部系统，零售平台和运营商之间的顺利协调和通信。Ma
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Discover your 100% YOU with MicroSourcing!
Position: Online Sales Operations Specialist
Work setup: Work from home
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About the Business
We fulfil orders on a dropship basis for leading Australian online retailers and marketplaces including Temple & Webster, Freedom Furniture, Fantastic Furniture, MyDeal, Bunnings and others. We operate strictly under a B2B model and do not sell direct to the public.
As an Online Sales Operations Specialist, you will report to the eCommerce Manager in Australia and play a critical role in ensuring smooth operational processes between our supply chain and retail partners. Your key responsibilities will include mapping current processes, identifying gaps, root cause analysis, and proposing, implementing and actioning improvements.
Key Responsibilities:
Develop and maintain process maps and Standard Operating Procedures (SOPs) to identify inefficiencies and gaps in sales and fulfillment operations, and suggest, implement and action practical improvements.
Analyse data to identify root causes of retailer and customer issues, then recommend and implement solutions.
Manage presale activities such as putting containers on presale and selecting the best 3PL for inbound logistics.
Collaborate with Buying, Customer Care, International and Domestic Logistics, and Warehouse teams to complement without overlap. Projects include but are not limited to:
split label/non standard carrier setup solution, manifest decouple, interstate warehousing, DIT, goods handling and storage, TUNs, FIFO and batch management, stock mismatch root cause, returns process.
Enhance the logistics experience from both the end customer and online sales operations perspective, ensuring smooth coordination and communication across our internal systems, retailer platforms, and carriers.
Maintain regular communication with retail partners to understand challenges and provide timely, practical solutions.
Drive continuous improvement initiatives to boost operational efficiency and satisfaction for retailers and end customers.
Skills & Experience
- Intermediate to Advanced Excel and MS Office
- Strong written and verbal communication skills
- Experience with ERP, WMS and CRM systems (Netsuite, Paperless or .wms, and Freshdesk preferred)
- Experience with Australian ecommerce retail platforms and domestic shipping solutions (Mirakl, Temple & Webster, Rithum, WMP, Shippit)
- High attention to detail
- Ability to work both with a team and independently
- Process-focused and always looking for better ways to do things
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas