会说德语的客户服务中心代表（在线聊天）
German-Speaking Customer Service Agent (Live Chat)
德语客服专员（在线聊天）
合同制 | 远程办公 | 灵活、按需工作时间
关于 Global Talent Co.
我们为全球创新科技和生活方式公司连接优秀人才。我们的使命：无论出生在哪里，每个人都有平等的机会。加入我们的25,000+专业人士社区，与领先的国际公司共同打造有意义的职业生涯。
你将工作的公司
你将加入一家充满活力、快速发展的欧洲饮料品牌，拥有强大的数字影响力、热情的客户群体以及真正重视体验的文化。这是一个精简而富有活力的团队，你的工作将产生直接且可见的影响。
职位机会
我们正在组建一支德语客服专员团队，以支持品牌在DACH地区客户在高峰期的需求。这是一项灵活、按需安排的工作，围绕品牌最繁忙的时刻展开，包括月度活动和更大的季节性高峰，如黑色星期五和圣诞前时期。
具体运作方式如下：每位专员每周保证至少20小时的工作量，在高峰期可以显著增加工作时间。计划性的工作时间通常会提前一个月通知，如果出现意外需求激增，也可以临时协商额外工作时间。
这是一份初始的固定期限合同，持续到2026年第四季度末，根据需求情况可能会延长至2027年。
这是一项仅限在线聊天的职位。你不会接电话，但你会是品牌在文字上的代表，因此良好的德语书面表达能力与你的客户服务意识同样重要。你将处理客户咨询、解决投诉，并确保每次互动都符合品牌的高标准。
由于工作集中在活动爆发期（通常为1-2周），我们需要你在这些时间段内真正有空且响应迅速，即使具体的日期和时间有一定的灵活性。
如果你重视清晰的沟通，能在忙碌时保持冷静，并熟悉电商环境，我们期待你的加入。
你将负责的工作内容
- 通过在线聊天专业、及时地处理客户的咨询和投诉，使用德语
- 在活动高峰期调整你的可用性，包括月度活动和季节性高峰，如黑色星期五
查看英文原文
German-Speaking Customer Service Agent (Live Chat)
Contract | Remote | Flexible, Demand-Based Hours
About The Global Talent Co.
We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.
About the Company You'll Be Working With
You'll be joining a high-energy, fast-growing European consumer brand in the drinks space, with a strong digital presence, a passionate customer base, and a culture that genuinely cares about experience. This is a lean, dynamic team where your work has a direct and visible impact.
The Opportunity
We're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This is a flexible, demand-based arrangement built around the brand's busiest moments, including monthly campaigns and bigger seasonal peaks like Black Week and the pre-Christmas period.
Here's how it works: agents are guaranteed a baseline of 20 hours per week, with the opportunity to scale up significantly during peak periods. Planned hours will typically be communicated in advance (around a month ahead), with additional hours agreed at short notice if unexpected demand spikes come up.
This is an initial fixed-term contract running through the end of Q4 2026, with the possibility of extension into 2027 depending on how demand tracks.
This is a live chat-only role. You won't be on the phone, but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards.
Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility.
If you take pride in clear communication, stay calm when things get busy, and know your way around an ecommerce environment, we'd love to hear from you.
What You'll Be Doing
- Handling customer enquiries and complaints via live chat, professionally, promptly, and in German
- Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
- Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
- Representing the brand's voice accurately across every interaction
- Identifying recurring issues or patterns and flagging them to the wider team
- Keeping records accurate and up to date
- Collaborating with internal teams where needed to resolve customer issues end-to-end
What We're Looking For
- Native or near-native German speaker, this is a firm requirement; all customer communication is in German
- Excellent written German, clear, warm, and professional; this will be assessed during the interview process
- Prior experience in an ecommerce environment, you understand how online retail works and what customers expect
- Some background in customer-facing communication, whether via chat, email, or phone
- Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
- Genuinely available for demand-based scheduling, comfortable with a flexible, campaign-driven workload rather than fixed weekly hours beyond the guaranteed baseline
- Able to commit to a guaranteed baseline of 20 hours per week, with openness to scaling up significantly during peak periods
- Reliable and self-motivated, you manage your own schedule and follow through on your commitments
- Comfortable working remotely and independently within a structured team environment
What's On Offer
- Competitive hourly rate (discussed during the interview process)
- Fully remote position, work from anywhere
- Guaranteed baseline of 20 hours per week, with the opportunity to scale up during peak periods
- Fixed-term contract through the end of Q4 2026, with potential to extend into 2027 based on demand
- Flexible scheduling within each campaign window
- Paid annual leave (pro-rated to hours)
- Exposure to a fast-moving, high-growth consumer brand
- Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals
At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.