L1-L2服务台工程师
L1-L2 Service Desk Engineer
我们的客户Growe是iGaming和娱乐行业的领先业务咨询和服务集团。我们打造切实可行的策略和可扩展的解决方案。将战略愿景与实战经验相结合，Growe帮助企业在快速变化的行业中把握新机遇、进入新市场并实现可持续增长。
适合以下目标的人选：
- 为企业环境中的终端用户提供L1-L2技术支持；
- 维护和监控办公室IT基础设施，包括电脑、笔记本和外设设备；
- 安装、配置和支持Windows和MacOS操作系统；
- 排查并解决硬件、软件、网络和系统相关问题；
- 执行定期系统维护、更新、补丁和预防性支持活动；
- 处理支持工单，与用户沟通，并根据SLA要求及时解决问题；
- 支持端点安全流程，包括防病毒、加密和补丁管理；
- 协助IT设备的采购、设置和更换；
- 执行基本系统管理任务，支持基础设施服务如Active Directory、SCCM和VPN；
- 必要时将复杂问题升级至高级支持团队；
- 与内部IT团队协作，确保IT运营顺畅稳定。
您需要具备的经验：
- 1-3年IT支持/服务台/桌面支持相关经验；
- 具备L1和L2支持职责的综合经验；
- 在企业环境中支持终端用户设备的实操经验；
- 熟悉Windows 10/11管理；
- 熟练掌握MacOS支持（具备Linux知识者优先）；
- 了解端点安全原则，包括补丁管理、防病毒和加密；
- 具备Active Directory、SCCM和VPN等基础设施系统的基础经验；
- 有使用工单或任务管理系统的经验；
- 英语水平需达到Upper-Intermediate（B2）或以上，必须具备书面和口语的完全流利能力。
如果您具备以下个人特质，将是完美的匹配：
- 强大的客户服务和沟通能力；
- 良好的排查和解决问题能力；
- 能够优先处理任务、多任务处理并在SLA要求内工作；
- 工作认真负责、有条理且注重细节；
- 在支持大量用户时能够保持冷静和专业；
- 茶
查看英文原文
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
- Provide L1–L2 technical support for end users in a corporate environment;
- Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
- Install, configure, and support Windows and MacOS operating systems;
- Troubleshoot and resolve hardware, software, networking, and system-related issues;
- Perform regular system maintenance, updates, patching, and preventive support activities;
- Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
- Support endpoint security processes, including antivirus, encryption, and patch management;
- Assist with procurement, setup, and replacement of IT equipment;
- Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
- Escalate complex issues to senior support teams when necessary;
- Collaborate with internal IT teams to ensure smooth and stable IT operations.
Experience you’ll need to bring:
- 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
- Experience combining both L1 and L2 support responsibilities;
- Proven experience supporting end-user devices in enterprise environments;
- Strong knowledge of Windows 10/11 administration;
- Strong experience with MacOS support (Linux knowledge is considered a plus);
- Understanding of endpoint security principles, including patch management, antivirus, and encryption;
- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
- Experience working with ticketing or task management systems;
- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
It's a perfect match if you have those personal features:
- Strong customer-service and communication skills;
- Good troubleshooting and problem-solving abilities;
- Ability to prioritize tasks, multitask, and work within SLA requirements;
- Responsible, organized, and detail-oriented approach to work;
- Ability to stay calm and professional while supporting a high volume of users;
- Team player with a proactive and flexible mindset;
- Willingness to learn and adapt to new tools, systems, and processes.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service
- Performance-Driven Rewards;
- Dynamic Work Environment.
Apply, and let your growth journey begin.
Originally posted on Himalayas