Remote from Greece: Czech-Speaking Customer Care Specialist
跨境人才是全球领先的招聘和员工机构，将顶尖人才与各行业顶级公司联系起来。我们目前正在寻找一个有动机和经验丰富的捷克语客户服务专家加入我们的国际客户在希腊的活跃团队。这是一个全职，远程工作地点位于希腊。职位描述：作为一名捷克语顾客服务专家，你将负责为我们的客户和候选人提供卓越的客户服务。你将成为我们的捷克语用户首个接触点，并会帮助他们处理任何询问或问题。你还将通过协助我们的招聘团队进行行政任务，确保流有效的招聘过程提供支持。主要责任：· 及时和专业地响应客户询问并提供解决方案 ·处理和解决客户投诉和问题 ·保持准确而最新的客户记录 · 帮助安排面试和发送工作报价等管理任务 · 与招聘团伙合作以确保无的招聘进程 · 保持公司产品，服务和政策的更新 · 提供反来提高客户满意度和整体客户体验 · 达到和超越绩效目标及目标要求：· 熟练讲捷语和英语 （书面和口头）· 在客户服务或类似职位上有过的经验是优点 · 卓越的沟通和人际交往技能 - 强大的解决问题能力 · 能够独立工作，团队环境 · 使用 MS Office 和 CRM 软件 · 灵活且适应不断变化的优先事项和任务 · 专注于细节和组织技巧 · 能在快速发展的身份证和动态环境中工作 · 具有有效的欧盟身份证或希腊拥有充分市场访问权限 如果你是客户专注的个人，具有优秀的沟通技能，并且正在希腊寻找远程机会，我们希望听到你的话！现在申请加入我们的客户团队作为捷克语客户服务专家。原创发表在喜马拉雅山脉
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Cross Border Talents is a leading global recruitment and staffing agency, connecting top talent with top companies across various industries. We are currently seeking a motivated and experienced Czech-speaking Customer Care Specialist to join our international client's dynamic team in Greece. This is a full-time, remote position based in Greece.
Job Description:
As a Czech-speaking Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and candidates. You will be the first point of contact for our Czech-speaking clients and will assist them with any inquiries or issues they may have. You will also provide support to our recruitment team by assisting with administrative tasks and ensuring a smooth and efficient recruitment process.
Key Responsibilities:
- Respond to customer inquiries and provide solutions in a timely and professional manner
- Handle and resolve customer complaints and issues
- Maintain accurate and up-to-date customer records
- Assist with administrative tasks such as scheduling interviews and sending out job offers
- Collaborate with the recruitment team to ensure a seamless recruitment process
- Stay up-to-date with company products, services, and policies
- Provide feedback to improve customer satisfaction and overall customer experience
- Meet and exceed performance targets and goals
Requirements:
- Fluent in Czech and English (both written and spoken)
- Previous experience in customer service or a similar role is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team environment
- Proficient in using MS Office and CRM software
- Flexible and able to adapt to changing priorities and tasks
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced and dynamic environment
- EU ID or a valid residence card in Greece with full market access
If you are a customer-focused individual with excellent communication skills and are looking for a remote opportunity in Greece, we want to hear from you! Apply now to join our client's team as a Czech-Speaking Customer Care Specialist.
Originally posted on Himalayas