远程双语游戏客户支持 - 简体中文与英文 - 7/2026
Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026
我们正在寻找一位热爱游戏并乐于助人的成员加入团队。你将加入一个全球玩家支持团队，为世界领先的在线游戏发行商提供支持。
作为游戏客服代表，你将用简体中文和英文协助玩家，通过工单和实时聊天提供卓越的支持。你将帮助解决游戏和技术问题，为全球游戏社区提供一流客户体验。
如果你注重细节，在快节奏环境中表现出色，喜欢解决问题，并以提供出色的书面支持为荣，我们期待你的加入。
我们寻找的候选人需具备：
- 精通简体中文和英文，两种语言的书面沟通能力出色
- 强大的阅读理解、分析思维和逻辑推理能力
- 极强的细节关注能力和遵循详细流程的能力
- 优秀的研究、故障排除和解决问题的能力
- 耐心、适应性强，具有以客户为中心的思维
- 有通过实时聊天和/或工单平台提供支持的经验
- 快速学习新工具、系统和流程的能力
- 在需要时敢于提问并寻求澄清的自信
- 对游戏充满热情，具备基本的PC故障排除知识
- 熟悉在线多人游戏和游戏术语
所需系统配置
候选人必须拥有符合或超过以下要求的专用Windows电脑：
- 操作系统：Windows 11
- 处理器：Intel® Core™ i3（4.0 GHz或更高）或AMD Ryzen™ 3（3.5 GHz或更高）
- 内存：至少16 GB RAM
- 显卡：NVIDIA GeForce GTX 1050、AMD Radeon RX 570或同等显卡
- 存储：至少50 GB可用SSD空间
- 网络：可靠的宽带连接，最低下载速度50 Mbps，上传速度10 Mbps（优先使用光纤）
附加系统要求
- 愿意安装ModSquad所需的网络安全软件和双因素认证（2FA）应用
- 可以使用摄像头或智能手机拍摄清晰照片用于身份验证
- 有一个安静、安全且专用的无干扰工作空间
- 高质量的带有降噪麦克风的耳机
- 建议使用双显示器以提高工作效率和多任务处理能力
关于ModSquad：
ModSquad一直在重新定义
查看英文原文
We Could Use Someone Like You in Our Crew.
Are you passionate about gaming and enjoy helping others? Join a global player support team supporting one of the world's leading online game publishers.
As a Gaming Support Representative, you'll assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat. You'll help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community.
If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding written support, we'd love to hear from you.
We're looking for candidates who have:
- Professional fluency in Simplified Chinese and English, with excellent written communication skills in both languages
- Strong critical reading, analytical thinking, and logical reasoning skills
- Exceptional attention to detail and the ability to follow detailed processes
- Excellent research, troubleshooting, and problem-solving abilities
- Patience, adaptability, and a customer-first mindset
- Previous experience providing support through live chat and/or ticket-based platforms
- The ability to quickly learn new tools, systems, and processes
- Confidence asking questions and seeking clarification when needed
- A passion for gaming and a solid understanding of basic PC troubleshooting
- Familiarity with online multiplayer games and gaming terminology
Required System Specifications
Candidates must have access to a dedicated Windows PC that meets or exceeds the following requirements:
- Operating System: Windows 11
- Processor: Intel® Core™ i3 (4.0 GHz or higher) or AMD Ryzen™ 3 (3.5 GHz or higher)
- Memory: 16 GB RAM minimum
- Graphics: NVIDIA GeForce GTX 1050, AMD Radeon RX 570, or equivalent
- Storage: At least 50 GB of available SSD space
- Internet: Reliable broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speeds (fiber preferred)
Additional System Requirements
- Willingness to install ModSquad's required security software and two-factor authentication (2FA) application
- Access to a webcam or smartphone capable of taking clear photos for identity verification
- A quiet, secure, and dedicated workspace free from distractions
- A high-quality headset with a noise-canceling microphone
- Dual monitors are strongly recommended to support productivity and efficient multitasking
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Originally posted on Himalayas