French-Speaking Customer Support for an Airline Company
我们正在寻找一个熟练和热情的客户支持代理，加入我们的客户多元文化团队并为他们的法语用户提供顶级服务。这个角色包括解决客户询问，解决问题，确保无的旅行体验。关键责任：- 通过电话，电子邮件和法国聊天来处理客户询价。- 提供有关航班时间表，预订和旅游服务的详细信息。- 协助客户进行预订变更，取消和其他相关请求。- 迅速有效地解决客户担忧。- 正确记录客户互动和服务活动。- 与团队成员密切合作，提高客户满意度。工作时间：周一至星期五，10:00-19:00 要求：- 熟练讲法语 （C1及以上，书面和口头）至少 B2英语 （口头和文字）· 罗马尼亚或欧盟成员国居住许可证有效 · 强大的沟通能力和人际技能。· 在客户支持角色方面有前的经验有利。- 解决问题技巧优秀。· 在快速的工作环境中壮成长的能力。· 使用计算机系统和软件应用程序的能力。提供内容：- 竞争力丰富的薪酬和福利。· 一个充满活力的国际工作环境。支持的同事和积极的工作环境。最初发表在喜马拉雅山脉
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We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in French.
- Offer detailed information regarding flight schedules, bookings, and travel services.
- Assist customers with booking changes, cancellations, and other related requests.
- Resolve customer concerns promptly and effectively.
- Document customer interactions and service activities accurately.
- Work closely with team members to enhance customer satisfaction.
Working Hours: Monday to Friday, 10:00 - 19:00
Requirements:
- Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)
- Valid residence permit for Romania or a EU member state residency
- Strong communication and interpersonal skills.
- Prior experience in a customer support role is advantageous.
- Excellent problem-solving skills.
- Ability to thrive in a fast-paced work environment.
- Competent in using computer systems and software applications.
What is on the Offer:
- Competitive remuneration and benefits.
- A vibrant and international work environment.
- - Opportunities for professional growth and development.
- - Supportive colleagues and a positive workplace atmosphere.
Originally posted on Himalayas