项目经理，专业服务
Engagement Manager, Professional Services
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司都使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前有大量工作要做。这意味着你将有机会在职业生涯中做最重要的工作，同时让全球经济触手可及。
关于团队
我们的专业服务团队结合支付和财务专业知识，以及在数千个项目中集成 Stripe 技术的经验。我们帮助客户创建市场平台、推出订阅业务、拓展全球市场等。该团队提供关键的实施和上线后服务，帮助 Stripe 用户最大化长期价值，快速且自信地实现目标。
你将负责的工作
我们的项目经理领导复杂的多方面项目团队，加速实施并在 Stripe 平台上推动有意义的增长和创新。作为 Stripe 的项目经理，你将带领企业成为 Stripe 的长期用户，并成为我们产品和解决方案的倡导者。
Stripe 专业服务为我们的用户提供了一条快速成功和持续价值的道路。我们的项目经理帮助用户和合作伙伴快速集成 Stripe 的解决方案，同时带来即时影响和可衡量的价值。
职责
- 推动部署实践的创新和采用，提供产品采用见解，帮助用户从其 Stripe 投资中获得最大价值。
- 主动管理 Stripe 产品在用户的应用/技术架构中的集成，测试和变更管理策略以及转型时间表。
- 基于经验、持续学习和对 Stripe 产品及实施最佳实践的深入了解，提供项目管理专业知识。
- 聚焦于 Stripe 实施方法论的持续改进和赋能，以及相关工具、模板和流程。
- 提供成熟的项目治理，以按照既定范围和业务目标管理需求。
- 提供主动的风险评估、预防和缓解计划，以及使用已建立的工具和模板，高效识别、跟踪和解决问题和决策，与内部和用户协作。
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently.
What you’ll do
Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.
Responsibilities
- Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
- Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
- Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.
- Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associate tools, templates and processes
- Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
- Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
- Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap.
- Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
- Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
- Ability to understand complex business requirements and craft tailored solutions
- Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you’ll need to talk to users in a language they can understand
- Proven program management skills and experience
- Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
- Ability to recognize repeated user-facing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
- Experience in working with or in complex enterprise organizational and decision making structures
- An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications
Preferred qualifications
- Prior experience at a growth stage Internet/Enterprise Software company
- Industry certifications to ensure project success. Typical certifications include:
- Certified ScrumMaster
- PMP or PRINCE2 Certification
- Prior experience in the payments industry
- A familiarity with the integration and testing of APIs