Partner Relationship Manager | JB |
关于雇主 一家全球办事处的国际外汇公司目前在吉隆坡孟萨尔 (Bangsar) 的马来西亚办公室招聘。工作责任 · 与商业发展官员合作伙伴关系协作开发和实施全面的合作伙伴保留战略，以增强忠诚度，最小化转换和最大限度地实现终身价值 · 作为合作伙伴的主要联系点，通过定期沟通，个性化的支持和积极参与促进加强牢固关系 · 要求合作伙伴对其经验，偏好和关切的反，利用这些信息来调整所有相关倡议并迅速解决任何问题 ·定期分析合作伙伴需求，行为模式和使用趋势以确定产品/服务升级，交叉销售或定制的机会 ·保持有关公司提供的营销促销活动及其条款和条件的更新，有效地向合作伙伴沟通 ·监测合作伙伴满意度水平和情绪指标，追踪关键指标和 KPIs,并确定改善领域 · 及时有效地解决合作伙伴的问题，并将复杂或敏感的问题调到适当道上以确保快速解决。· 与内部团队合作，确保与合作伙伴需求保持一致，提供无的合作伙伴体验。· 向业务发展官员合作伙伴关系传递合作伙伴要求，该人员反过来负责向合作伙伴关系平台工程师告知改善合作伙伴关系管理系统。· 在获得合作伙伴关系平台管理者的支持后，熟悉合作伙伴关系 平台进行有效导航。· 保持有关行业趋势，竞争环境和合作伙伴保留最佳实践的信息，不断寻求改善公司的留守努力的机会 · 在任何时候都以企业利益为好行为并与其余的合作伙伴关系团队合作，有效地促进公司服务 · 与其他部门培养和维护优秀的工作关系，包括交易，后台办公室和合规工作要求：· 从事商业相关领域的学士学位 · 至少2年的经验在商业发展角色 · 在该部门内有经验
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About the Employer
An international FX company with global offices around the globe currently hiring for their Malaysia Office based in Bangsar, Kuala Lumpur.
Job Responsibility
- Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value
- Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement
- Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
- Conducts regular analysis of Partners needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services
- Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
- Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
- Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
- Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
- Conveys Partner requirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
- Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
- Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the companys retention efforts
- Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the companys services effectively
- Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance
Job Requirements:
- Bachelors degree in a Business-related field
- At least 2 years of experience in business development roles
- Experience within the financial services industry is considered an advantage
- Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
- Excellent organizational and analytical skills
- Confident, persuasive and ambitious
- Self-motivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a high-level of organization
- Ability to work autonomously and under pressure
- Dynamic, innovative and target oriented
- Computer literate
Apply now or contact the below to know more:
Email:
Whatsapp/Telegram:011-11968783
Originally posted on Himalayas