控制工程师 (BMS / HVAC)
Controls Engineer (BMS / HVAC)
职位要求：
- 职位类型：有经验的个人贡献者
- 雇佣类型：全职；独立承包商
- 工作安排与地点：完全远程 - 菲律宾
- 工作时间：主要为当地时间；部分美国时间重叠
- 行业：科技（物联网 / 智能建筑解决方案）
职位简介：
我们正在寻找一名技术解决方案工程师 - BMS / HVAC 控制，加入客户的团队，为客户提供技术支持和解决方案专业知识，涵盖客户部署、支持案例、售前活动和技术升级。在此职位中，您将处理 BMS 集成、BACnet 通信、网络、防火墙、代理和设备配置方面的技术问题，同时与企业客户和内部团队合作。您将从初步排查到解决或升级，处理 BMS、网络、设备和云系统中的技术问题。
主要职责：
- 诊断并解决涉及 BMS、HVAC 控制、网络和联网设备的技术问题。
- 排查 BACnet 集成问题，包括点发现、映射、通信和数据验证。
- 诊断涉及 DHCP、DNS、VLAN、防火墙、端口、代理、SSL 检查和 NTP 的网络和连接问题。
- 为客户提供网络准入和设备连接需求的支持。
- 调查设备、网络、BMS 和集成层的数据质量问题。
- 通过外部支持队列管理并解决技术支持案例。
- 处理日常支持请求和复杂的技术升级问题。
- 在售前过程中为销售团队提供技术支持。
- 为客户成功团队提供技术支持账户和连接性调查支持。
- 协助部署团队在安装期间解决技术问题。
- 支持安全问卷和技术客户要求。
- 记录排查过程、解决方案和技术知识。
- 向产品和工程团队反馈重复出现的技术问题和客户需求。
- 升级需要产品级或工程干预的问题。
任职资格：
- 工程、信息技术、计算机科学或相关领域的学士学位。
- 3 年以上 BMS、HVAC 控制、楼宇自动化或楼宇控制方面的实际工作经验。
- 精通 BACnet，特别是 BACnet/IP。
- 具备实际的 IP 网络知识，包括 IP 地址、DHCP/DNS、VLAN、路由等。
查看英文原文
Job Expectations:
- Position Type: Experienced - Individual Contributor
- Employment Type: Full-Time; Independent Contractor
- Work Setup & Location: Fully Remote - Philippines
- Work Schedule: Primarily local hours; some US overlap
- Industry: Technology (IoT / Smart Building Solutions)
About the Job:
We are looking for a Technical Solutions Engineer - BMS / HVAC Controls to join our client's team and provide technical support and solutions expertise across customer deployments, support cases, pre-sales activities, and technical escalations. In this role, you will troubleshoot BMS integrations, BACnet communications, networking, firewalls, proxies, and device configuration while working with enterprise customers and internal teams. You will handle technical issues across BMS, networking, devices, and cloud systems from initial troubleshooting through resolution or escalation.
Key Responsibilities:
- Diagnose and resolve technical issues involving BMS, HVAC controls, networking, and connected devices.
- Troubleshoot BACnet integrations, including point discovery, mapping, communication, and data validation.
- Diagnose networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP.
- Support customers with network admission and device connectivity requirements.
- Investigate data-quality issues across devices, networks, BMS, and integration layers.
- Manage and resolve technical support cases through an external support queue.
- Handle routine support requests and complex technical escalations.
- Support Sales with technical questions during the pre-sales process.
- Support Customer Success with technical account and connectivity investigations.
- Assist Deployment teams in resolving technical issues during installations.
- Support security questionnaires and technical customer requirements.
- Document troubleshooting processes, solutions, and technical knowledge.
- Provide feedback to product and engineering teams on recurring technical issues and customer requirements.
- Escalate issues requiring product-level or engineering intervention.
Qualifications:
- Bachelor's Degree in Engineering, Information Technology, Computer Science, or a related field.
- 3+ years of hands-on experience in BMS, HVAC controls, building automation, or building controls.
- Strong knowledge of BACnet, particularly BACnet/IP.
- Practical IP networking knowledge, including IP addressing, DHCP/DNS, VLANs, firewalls, ports, proxies, and NTP.
- Experience troubleshooting technical issues across BMS, networking, devices, and cloud or integration layers.
- Experience managing customer or technical support cases through ticketing or support queue systems.
- Experience with Niagara/Tridium or major BMS platforms such as Schneider Electric, Honeywell, Johnson Controls, Siemens, Trane, Carrier, Delta Controls, or Distech is an advantage.
- Familiarity with Modbus, enterprise SaaS, IoT products, or connected building technologies is an advantage.
- Experience with ticketing or CRM platforms such as Zendesk, ServiceNow, HubSpot, or similar tools is an advantage.
- Experience supporting technical pre-sales activities or enterprise IT requirements is an advantage.
- Strong technical documentation and written communication skills.
- Ability to explain technical issues and solutions clearly to both technical and non-technical customers.
- Can start immediately, if possible.
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Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.
Originally posted on Himalayas