服务事件响应员
Services Incident Responder
你是否享受维护全球最大的在线业务平稳运行？
你是否对技术、运营卓越和实时事件响应充满热情？
加入我们一流的托管云运维团队
我们的托管云运维团队致力于成为客户最值得信赖的托管服务合作伙伴。我们通过持续监控、快速诊断和团队协作，确保客户应用的可用性和可靠性。我们的工作直接保障关键在线服务的性能，防止问题影响最终用户。
实时响应客户事件
作为服务事件响应员，你将作为客户运维的前线防御。你将监控环境，评估实时警报，进行初步诊断，并将关键事件转交给工程团队。你的快速响应可直接减少客户停机时间，保护数百万人每天依赖的数字体验。
作为服务事件响应员，你将负责：
- 通过集中式警报系统跟踪客户环境和内部平台，尽早发现问题。
- 使用既定的运维流程和操作手册，对影响客户的事件进行即时诊断。
- 评估实时客户影响，并迅速调动正确的内部工程团队。
- 创建、更新并路由优先级事件工单，加快问题解决。
- 在事件发生期间及时、准确地向相关方和客户提供状态更新。
- 与全球运维和工程团队合作，高效解决客户相关事件。
- 做你热爱的事情
- 要在这个职位上取得成功，你需要：
- 2年以上相关经验，计算机科学、信息技术、网络安全、网络或同等实践经验的学士学位。
- 熟悉网络概念（TCP/IP、DNS、HTTP/HTTPS、TLS/SSL）和互联网应用流程。
- 能够解读监控仪表盘、系统日志和操作警报，进行快速初步诊断。
- 具备优秀的口头和书面沟通能力，在影响客户的事件中清晰传达技术更新。
- 在处理紧急运营业务问题时，能够保持冷静、专注并做出果断决策。
- 高度关注细节，遵守既定操作手册，有强烈的学习新兴云技术和监控工具的动力
查看英文原文
Would you enjoy keeping some of the world's largest online businesses running seamlessly?
Are you passionate about technology, operational excellence, and real-time event response?
Join our world-class Managed Cloud Operations team
Our Managed Cloud Operations team strives to be the most trusted managed services partner for our customers. We ensure the availability and reliability of customer applications through continuous monitoring, swift triage, and team coordination. Our work directly safeguards the performance of critical online services, preventing issues before they affect end users.
Respond to customer events in real time
As a Services Incident Responder, you will serve as the frontline defense for our customer operations. You will monitor environments, assess live alerts, perform initial triage, and route critical events to engineering teams. Your rapid response directly minimizes customer downtime, protecting the digital experiences millions of people rely on daily.
As a Services Incident Responder, you will be responsible for:
- Tracking customer environments and internal platforms via centralized alerting systems to catch issues early.
- Performing immediate triage on customer-impacting events using established operational procedures and playbooks.
- Assessing real-time customer impact and rapidly mobilizing the correct internal engineering teams.
- Creating, updating, and routing priority incident tickets to accelerate issue resolution.
- Delivering timely, accurate status updates during active incidents to keep stakeholders and customers informed.
- Partnering with global operations and engineering groups to resolve customer-facing incidents efficiently.
Do what you love
To be successful in this role you will:
- Have 2yrs experience and a Bachelor's degree in IT, CS, Cybersecurity, Networking, or equivalent practical experience.
- Core understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS, TLS/SSL) and internet application flow.
- Demonstrate the ability to interpret monitoring dashboards, system logs, and operational alerts to perform rapid initial triage.
- Have excellent verbal and written communication skills to articulate technical updates clearly during active, customer-impacting incidents.
- Have proven capacity to remain calm, focused, and decisive when handling urgent operational issues.
- High attention to detail, adherence to established playbooks, and a strong drive to learn emerging cloud and monitoring technologies.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $53,600 - $96,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Originally posted on Himalayas