Remote Travel Customer Care Specialist (French & English)
我们正在寻找具有流利能力的法语 （C2及以上）和英语 （B2及以上，书面和口头）语言的人员加入我们的跨国客户团队作为支持客户服务代表。在这个角色中，你将通过电话，聊天和电子邮件为客户提供高质量的帮助，协助他们进行预订，支付和平台相关询问。地点：雅典，希腊工作模式：远程 （仅在希腊内）或在雅典开始日期：2025年10月17日时间表：09:00-19:00:00,星期一至周一 （轮换班）责任 ·提供专业的客户支持以法国和英语交付 ·处理关于预订，取消，支付和账户问题的询问 ·通过在线流程引导客户并确保无的解决问题 ·保持高水平的同情心，专业精神和效率 ·努力实现包括质量，响应时间和客户满意度要求等设定的绩效目标 · 熟练讲法语 (C2+) 和英语 （B2最低）· 强有力的沟通和解决问题技能 · 客户导向态度和能够在快速环境中工作的能力 · 从周一到星期日可用轮班工作 · 欧盟公民身份或有效的工作许可证为希腊重要考虑-转移候选人：- 航空票退款，附加第一薪水 - 从国外搬迁的候选人必须在招聘文件开始日期前7天抵达雅典 - 移动员工必须在现场工作至少3个月 （除非已经居住在希腊并设置互联网）申请截止日期 · 在希腊远程：到2025年10月3日提交申请 · 搬迁至雅典地点：到2026年10月10日提交申请 原始地址是喜马拉雅山。
查看英文原文
We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.
Location: Athens, Greece
Work Model: Remote (within Greece only) or Onsite in Athens
Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)
Responsibilities
- Deliver professional customer support in French and English
- Handle inquiries regarding reservations, cancellations, payments, and account issues
- Guide customers through online processes and ensure seamless problem resolution
- Maintain a high level of empathy, professionalism, and efficiency
- Work towards set performance goals including quality, response time, and customer satisfaction
Requirements
- Fluency in French (C2+) and good command of English (B2 minimum)
- Strong communication and problem-solving skills
- Customer-oriented attitude and ability to work in a fast-paced environment
- Availability to work rotational shifts, Monday to Sunday
- EU citizenship or valid work permit for Greece
Important Considerations-Relocating Candidates:
- Flight tickets reimbursement with first salary
- Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
- Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)
Application Deadlines
- Remote within Greece: Apply by 3 October 2025
- Onsite relocating to Athens: Apply by 10 October 2025
Originally posted on Himalayas