社群管理顾问
Community Management Consultant
我们团队需要你这样的成员
社区管理顾问
语言：英语母语者
可用性：每周10小时
简介：
我们团队需要你这样的成员
你是否拥有创意思维，同时深刻理解在线社区？
ModSquad 正在寻找一位有经验的社区管理顾问，具备对社交媒体平台的知识和热情。
作为 ModSquad 社区管理顾问，你将与我们的客户以及全球 ModSquad 团队紧密合作。你将在建立、维护、改进和赋能我们的客户及其数字社区方面发挥关键作用。
你将负责的工作
ModSquad 社区管理顾问的日常任务各不相同，但基本职责可能包括：
- 策划活动、机会和内容，以激发或增长社区（长期和基于活动）
- 设计并执行周度和季度内容日历、互动脚本和战略计划
- 创建并报告 KPI 给开发团队，并制作展示表现、趋势和机会的报告
- 通过社交媒体工具（原生和第三方）管理并回应客户，包括但不限于 Sprout Social、TikTok Studio、Meta Business Manager
- 学习和探索能提升工作效率和客户目标的新工具和平台
- 与客户和内部团队密切、高效且有效地合作（沟通是日常的）
- 开发实践和改进，或在此基础上帮助改进当前的操作方法（从社交媒体管理和社区管理，到提高社交投资回报率，再到互动和内容审核及数字体验）
- 处理偶尔的社区危机或解决升级问题
- 熟悉 GDPR、HIPAA、PII 和信任与安全政策，这些政策会影响我们与数字客户和社区的互动方式
我们寻找的人选
成功的候选人需要在以下能力上具备信心和实力：
- 能够积极主动、自我驱动并独立完成所有项目
- 具备强大的解决问题、创意写作和编辑技能
- 展现出出色的沟通能力（并能自如地传达好坏）
- 在视频和语音通话中自信地与内部和外部合作伙伴交流
- 喜欢与各种人、社区、客户和趋势进行互动和发展
- 拥有活跃且专业的社交媒体账号
查看英文原文
We Could Use Someone Like You in Our Crew.
Community Management Consultant
Language: English Speaker
Availability: 10 hours per week
Overview:
We Could Use Someone Like You in Our Crew
Do you have a creative mind as well as a deep understanding of online communities?
ModSquad is seeking an experienced Community Management Consultant with knowledge and passion for Social Media platforms.
As a ModSquad Community Management Consultant, you will work closely with our clients as well as the global ModSquad team. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities.
What You’ll Do
The day-to-day tasks of a ModSquad Community Management Consultant vary, but basic responsibilities may include:
- Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
- Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans
- Create and report KPI’s to the development team, and build reports that showcase performance, trends, and opportunity
- Manage and respond to customers through social media tools (native and third party) including, but not limited to, Sprout Social, TikTok Studio, Meta Business Manager
- Learn and explore new tools and platforms that improve workflow and client objectives.
- Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
- Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)
- Handle occasional community crises or troubleshoot escalations
- Familiarity with GDPR, HIPAA, PII, and Trust & Safety policies that impact how we interact with digital customers and communities
What We’re Looking For
A successful candidate needs to have confidence and strength in the following abilities:
- Be a proactive, self-starter and independent contributor with follow-through on all initiatives
- Have strong problem-solving, creative writing, and editorial skills
- Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
- Engage confidently with internal and external partners on video and voice calls
- Enjoy engaging and developing a broad range of people, communities, clients, and trends
- Have active and professional experience with Facebook, Instagram, YouTube, TikTok, Threads, X
- Be able to execute on community initiatives, measure results, and modify programs based on feedback
- Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
- Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
- Be knowledgeable and passionate about niche communities
Desired skills and pluses:
- Bachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience
- The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
- Experience managing ambassador/MVP programs
- Knowledge of setting up third-party filters and native tools for engagement and moderation including keywords in Meta, creator care more in TikTok
Please ensure your Linkedin profile or resume showcases your professional social media or community management experience. We also welcome samples of any social content or blog articles you have crafted on behalf of a brand.
About ModSquad
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Ready to Join?
Join ModSquad and level up your tech career, one cheerful solution at a time! Hit Apply and let’s talk!
Originally posted on Himalayas