Administration Consultant
发现你的100%你与微源！职位：管理顾问工作设置：从家工作。节日班为什么加入微源？你将获得：·竞争性奖励：享受市场上高的补偿，医疗保险第一天，加上一个或多个受理人，付费休息，现金转换，团体生命保险和绩效奖励 · 一种协作精神：通过参与公司赞助的活动并参与积极的工作环境。· 工作-生活和：享受适合你的灵活工作安排之间的平衡。· 职业发展：充分利用不断学习和职业进步的机会。·包容性团队工作：成为庆祝多样性和促进包容文化的一支团队的一部分。你的角色：管理顾问提供了超级护理与使用公司服务的人之间的重要联系。管理顾问是客户的主要接触点，回答问题，详细解释退休期的情感释放过程，并协助客户整个过程从最初的电话到提交文件给澳大利亚税务局。管理顾问应在提供卓越的客户服务时实现公司目标和绩效目标。关键责任 · 遵守目标，绩效计划和客观标准以满足部门目标和 KPIs. · 为 SuperCare 客户提供特殊的书面和口头沟通。· 持续改善客户利益和整体绩效目标的案例管理技术。·确保正确使用 SuperCare 销售技术，如 CRM 系统。· 参加内部或外部培训人员进行的定期技能培训会议。·参加并贡献每周团队会议。· 促进积极的公司文化和协作工作环境。· 按照公司文化和价值观工作，有效沟通并有效地提供结果。· 促进一个不受歧视，暴力和虐待的职场，同时保持对自我和其他人关怀责任的健康态度。·确保客户与现有流程和程序相联系，并根据申请提交。· 实现分配目标并表现一致的过度绩效。· 使用专业技能和能力。
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Discover your 100% YOU with MicroSourcing!
Position: Administration Consultant
Work setup: Work from home | Day shift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role:
Administration Consultants provide a vital link between SuperCare and the people who use the company's services.
Administration Consultants serve as the main point of contact for clients, answering questions, providing detailed explanations of the compassionate release of superannuation process, and assisting clients throughout the entire process — from the initial call through to the lodgement of paperwork with the Australian Taxation Office.
Administration Consultants are expected to meet company targets and performance goals while delivering exceptional customer service.
Key Accountabilities
- Adhere to targets, performance plans, and objective standards to meet department goals and KPIs.
- Provide exceptional written and verbal communication to SuperCare customers.
- Consistently improve case management techniques for the benefit of customers and overall performance goals.
- Ensure SuperCare sales technologies, such as the CRM system, are used correctly.
- Participate in regular skills training sessions conducted by internal or external trainers.
- Attend and contribute to weekly team meetings.
- Contribute to a positive company culture and collaborative working environment.
- Work in accordance with company culture and values, communicate effectively, and deliver results efficiently.
- Promote a workplace free from discrimination, violence, and abuse, while maintaining a healthy attitude toward duty of care for self and others.
- Ensure clients are contacted and applications are lodged in accordance with existing processes and procedures.
- Meet assigned targets and demonstrate consistent over-performance.
- Use professional skills and expertise to manage multiple cases simultaneously (typically up to 60 cases at any given time).
- Resolve customer issues and complaints relating to the application process and escalate matters when required.
Key Performance Indicators (KPIs)
Performance will be reviewed at 3, 6, and 12 months. Administration Consultant performance must meet the following KPIs (all KPIs are tracked and referenced through Salesforce):
- Contact newly assigned clients within 24 hours of assignment.
- Respond to all emails within 24 hours.
- Return or attend to all phone calls within 2 hours.
- Maintain an average case/application handling duration from assignment to approval of 32 days.
- Maintain an average case/application handling duration from assignment to lodgement of:
- 5 days for Bariatric applications
- 10 days for all other applications
- Lodge a minimum of 60 applications per month.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
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Originally posted on Himalayas