Remote Customer Advisor for Airbnb-German Market
我们的客户使命是创造一个任何人都可以随地属于世界的世界。为了此，Airbnb 使世界各地数百万人能够利用他们的空间，激情和才能成为创业者。社区支持团队为 Airbnb 社区提供了以卓越服务建立世界上最忠诚的旅行社区的旅游活动。作为 Airbnb 远程顾问，你的任务将是：·通过聊天，电子邮件和进来电话提供及时，准确和专业的客户服务。目标是确保优质的服务标准并保持高水平的客户满意度。·全面调查和试图了解问题的根本原因。· 提供详细的闭环响应，每一个工作流程都会有更新和教育。· 与代理人建立高质量的互动，从而导致学习而不是仅仅回答。·与网站管理人员合作以确定并适当升级性能不足。· 提供额外的不卡通错误升级辅助要求：· 英语 B2及以上水平的德语流利能力 ·强大的电话联系处理技能和积极倾听能力 ·客户导向和适应/回复不同类型角色的能力 · 从希腊可以远程完成角色 （提供移居）原始地发布在喜马拉雅山
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Our clients mission is to create a world where anyone can belong anywhere. To that end, Airbnb empowers millions of people around the world to use their spaces, passions, and talents to become entrepreneurs. The Community Support team are the hosts to the Airbnb community on a journey to build the world's most loyal travel community through exceptional service.
As a remote Customer Advisor for Airbnb your mission will be:
- To deliver timely, accurate and professional customer service via chat, emails and inbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
- Fully investigate and try to understand the root causes of the questions.
- Provide a detailed closed loop response with updates and education for each workflow.
- Create high quality interaction with the agents leading to learning and not just answering.
- Work with site management to identify and properly escalate lack of performance.
- Provide additional non-ticket bug escalation assistance
Requirements:
·
Fluent German with English B2 and higher
· Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Role can be done remotely from Greece (relocation is provided)
Originally posted on Himalayas