Customer Success Manager - Digital Marketing
关于 Huzzle 在 Huzzle,我们将卓越的人才与英国，美国，加拿大，欧洲和澳大利亚领先公司的顶级机会联系起来。我们的客户包括 SaaS,MarTech,FinTech 和 EdTech 等行业中快速增长的初创企业，数字机构和技术平台。不同于传统外包服务，你将直接与客户作为他们的团队的有价值，长期成员。公司公司 我们的客户是一个以结果为导向的数字营销代理店，专门专注于赋予北美各地熟练贸易和家庭服务部门的能力。该团队专注于通过提供全面的领先生成，搜索引擎优化和定制的网络开发策略来弥合传统工艺与现代技术之间的差距。通过关注建筑，空调电气，管道和电力等行业，他们帮助当地企业扩大其运营并通过高影响性，数据支持的广告统治特定区域市场。工作总结 我们正在寻找一个具有高能量的，战略思维的项目和增长经理，以弥合雄心勃勃的蓝商业主和我们的专家交付团队之间的差距；在这个角色中，你不仅仅是一个任务管理员；如果你是营销顾问和可信的合作伙伴。你将拥有客户帐户的"子",确保每个 SEO 活动，引擎创新策略和网页建设都按时完成，并提供可测量的 ROI.如果你在拥有权力上取得成功，解决复杂的问题之前升级，并确定帮助小企业成长的新方法，这是你的机会，以使一个快速发展的机构环境产生巨大影响。关键责任 · Pod 管理：日常成功和保留专注于客户组合。· 客户翻译：作为客户和交付团队之间的首要桥梁，将业务目标转化为专家的明确可操作简单。· 登录与关系管理：为新客户提供流，建立信心的登录过程，并保持主动，响应性的沟通作为他们的主要联系点。· 项目监督：在 ClickUp 内部管理时间表和工作流程，以确保所有的工作都符合高质量标准，并在计划中交付。·营销咨询：向整个数字频谱顾问，包括 SEO,Google & Meta 广告，Web 设计，社交媒体和品牌分析。·增长和报告：对绩效数据进行追踪，
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About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.
About the company
Our client is a results-driven digital marketing agency specifically focused on empowering the skilled trades and home services sectors across North America. The team specializes in bridging the gap between traditional craftsmanship and modern technology by providing comprehensive lead generation, search engine optimization, and custom web development strategies. By focusing on industries like construction, HVAC, plumbing, and electrical, they help local businesses scale their operations and dominate their specific regional markets through high-impact, data-backed advertising.
Job Summary
We are looking for a high-energy, strategically-minded Project and Growth Manager to bridge the gap between ambitious blue-collar business owners and our expert delivery team. In this role, you aren’t just a task manager; you are a marketing consultant and a trusted partner. You will own a "pod" of client accounts, ensuring every SEO campaign, lead-gen strategy, and web build ships on time and delivers measurable ROI. If you thrive on taking ownership, solving complex problems before they escalate, and identifying new ways to help small businesses grow, this is your opportunity to make a massive impact in a fast-paced agency environment.
Key Responsibilities
- Pod Ownership: Manage the day-to-day success and retention of a dedicated portfolio of clients.
- Client Translation: Act as the primary bridge between clients and the delivery team, translating business goals into clear, actionable briefs for specialists.
- Onboarding & Relationship Management: Lead a smooth, confidence-building onboarding process for new clients and maintain proactive, responsive communication as their main point of contact.
- Project Oversight: Manage timelines and workflows within ClickUp to ensure all work meets high quality standards and is delivered on schedule.
- Marketing Consultancy: Advise clients across the full digital spectrum, including SEO, Google & Meta Ads, web design, social media, and branding.
- Growth & Reporting: Analyze performance data to track wins, report results in plain language, and identify upsell opportunities that align with client growth goals.
Requirements
- Agency Experience: 2+ years of experience in account management, project management, or client success specifically within a marketing agency environment.
- Digital Marketing Fluency: A strong working knowledge of SEO, paid lead generation (Google & Meta), web design, and social media management.
- Tool Proficiency: Advanced hands-on experience with ClickUp for project management and CRM tools for client tracking.
- Communication Mastery: Fluent, native-level spoken and written English with the ability to lead confident, high-stakes video calls with North American business owners.
- Consultative Instincts: The ability to look past a task list and identify what will actually move the needle for a client’s bottom line.
- Organizational Excellence: Naturally organized with the ability to juggle multiple accounts, deadlines, and shifting priorities without losing focus.
Nice-to-Haves
- Industry Context: Prior experience working with or for the trades / blue-collar industries.
- Technical Depth: Advanced, deep-dive understanding of SEO algorithms or Meta Ad architecture.
- Sales Background: Previous experience in sales or business development to help facilitate account expansion.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Originally posted on Himalayas