项目经理, 州与企业项目
Program Manager, State & Enterprise Programs
关于Wonderschool
Wonderschool是美国儿童护理的操作系统。州政府和大型企业与我们合作，在我们的平台上运行儿童护理许可、补助计划以及供应商和家庭搜索。我们发展迅速，每一次新的州或企业合作都会成为一项复杂且高风险的交付项目。
职位描述
我们需要一名项目经理来管理我们的州和企业合作项目。你将负责交付计划、客户关系，以及在每个活跃项目中协调客户与我们的产品和工程团队之间的沟通。这是一个需要亲力亲为的职位。你将花时间在项目计划、客户会议、验收标准的表格以及关于日期的艰难对话中。
你是那个确保我们对政府和企业客户的承诺能够按时、按合同交付，并有文件记录证明的人。
职责
· 负责每个项目的交付计划，涵盖所有工作流。跟踪里程碑、用户验收测试（UAT）周期，并根据每份合同的工作说明书进行验收。
· 在每个项目上管理客户节奏：每周状态更新、指导委员会会议、升级讨论，以及与机构项目人员、法律部门和州IT部门的工作会议。
· 保持依赖项清单的最新状态。客户需要按照时间表提供集成规范、测试环境、凭证、数据流和业务决策。要确保双方都遵守各自的截止日期，并保留支持可免责延迟和变更订单的文件记录。
· 管理范围：能力追溯、验收标准谈判、变更请求以及新工作的接收。
· 为客户提供可审查的交付物，并让Wonderschool管理层提前了解整个组合中的风险，而不是事后才被通知。
· 与工程负责人合作，制定与州系统（ERP平台、州数据枢纽、单点登录）的集成时间表。你不需要负责技术设计，但你需要关注讨论内容，并知道何时日期可能延误。
· 随着我们新增州和企业客户，建立可重复使用的项目手册。
要求
· 5年以上复杂软件交付的项目或程序管理经验。有政府或受监管行业客户的背景者优先考虑。
· 你曾管理过合同里程碑、基于UAT的验收和正式变更控制，并为此付出过代价。
· 你写作能力强。状态报告、会议摘要和验收标准的语言将代表你的名字。
· 你能管理一个依赖于团队的计划
查看英文原文
About Wonderschool
Wonderschool is the operating system for child care in America. State governments and large enterprises partner with us to run child care licensing, subsidy programs, and provider and family search on our platform. We are growing fast, and every new state or enterprise win becomes a complex, high-stakes delivery engagement.
The Role
We need a Program Manager to run our state and enterprise engagements. You will own the delivery plan, the client relationship, and the coordination between our clients and our product and engineering teams, across every active project. This is a hands-on role. You will spend your time in project plans, client meetings, spreadsheets of acceptance criteria, and hard conversations about dates.
You are the person who makes sure what we promise to government and enterprise clients is what gets delivered, on time, on contract, with the paper trail to prove it.
Responsibilities
· Own the delivery plan for each engagement across all workstreams. Track milestones, UAT cycles, and acceptance against each contracted statement of work.
· Run the client cadence on every project: weekly status, steering meetings, escalations, and working sessions with agency program staff, legal, and state IT.
· Keep dependency registers current. Clients owe us integration specs, test environments, credentials, data feeds, and business decisions on a schedule. Hold both sides to their dates and keep the paper trail that supports excusable-delay and change-order claims.
· Manage scope: capability traceability, acceptance criteria negotiation, change requests, and intake of new work.
· Produce deliverables for client review and keep Wonderschool leadership ahead of risks across the whole portfolio instead of behind them.
· Work with engineering leads on integration timelines with state systems (ERP platforms, state data hubs, SSO). You will not own technical design, but you need to follow the conversation and know when a date is slipping.
· Build the repeatable program playbook as we add states and enterprise clients.
Qualifications
· 5+ years of program or project management on complex software delivery. Government or regulated-industry clients strongly preferred.
· You have managed contractual milestones, UAT-based acceptance, and formal change control, and you have the scars to show for it.
· You write well. Status reports, meeting summaries, and acceptance criteria language will carry your name.
· You can run a plan that depends on teams you do not manage, on both sides of the table.
· Strongly preferred: experience with child care programs in state government (licensing, subsidy/CCAP, eligibility, or provider systems).
· A plus: state human services or eligibility systems experience, or familiarity with state procurement.
Location and Compensation
· Location: Remote. San Francisco preferred for in-person collaboration with the product and engineering team; open to remote candidates anywhere in the US.
· Compensation: Competitive market rate plus meaningful equity.
· Benefits: Full package (health, dental, vision, 401k, flexible PTO).