Domestic Relocation Consultant I - US Remote
移动顾问 I -远程移动顾客担任其国内转移人员的搬迁过程中的导航员。责任包括但不限于：管理搬迁政策/计划；提供资源最佳利用方面的咨询：协调家庭用品运输，目的地服务和费用管理。通过优质服务及时有效满足客户和客户需求。·保持分配的案例负载，同时为外部和内部客户提供无的客户服务 · 根据合同协议，为客户提供所有阶段的迁移活动的主要协调。向转让人及其家人提供典范性客户服务。· 在与客户和客户的所有互动中证明对卡特斯产品和服务的知识。·按照规定的卡特斯标准协调/便利卡特斯？? 核心产品和 සේවා给分配给客户；·根据转让人的需要产生新收入来源识别并确定交叉销售机会。·确保在所有的卡特斯系统中的数据完整性。·维护卡特斯公司政策，计划和标准的遵守。培训，特殊项目，客户演讲等 · 学历或同等优先 · 多任务服务经验，呼叫中心环境 · 有影响力的口头和书面沟通技能 · 一年以上的搬迁，房地产或相关领域经验 原创发布在喜马拉雅。
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Relocation Consultant I - Remote
The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of excellent service.
- Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
- Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus’ corporate polices, programs, and standards
- Other duties as assigned; training, special projects, client presentations, etc.
QUALIFICATIONS / SELECTION CRITERIA
- College degree or equivalent preferred
- Customer service experience in multi task, call center environment
- Influential verbal and written communication skills
- One plus year relocation, real estate or related field experience
Originally posted on Himalayas