Team Leader - Turkish and English - Remote
团队领导土耳其语和英语发言人 （远程，总部位于保加利亚，塞浦路斯或希腊）你是一个自然的团队构建者吗？你喜欢帮助别人成长并取得成功而保持高绩效吗？如果是这样的话，这次机会适合你。我们的客户正在寻找一个团队领导来管理约10至12名远程支持代理人的小组。你将作为你的团队的主要联系点，引导他们通过日常挑战，提供教练，确保强大的动机和工作满意度。你将负责帮助他们实现目标，同时促进健康，生产性的工作环境。主要责任 · · 监测和推动绩效指标 (KPIs),提供定期反和辅导。· 提供工具，软技能和支持道的培训。· 与项目具体的经营管理人员协调项目教练和培训举措。· 与管理层提出个人或项目相关的问题。· 合作与培训，质量保证和人力资源等部门以确保团队需求得到满足。· 对新团队成员进行面试并支持加入，包括将他们介绍到公司文化，工具和期望。技术要求 ·稳定互联网：最低10Mbps 上传/下载，延迟不到200ms. ·至少8GB 的内存。·操作系统：Windows 10 （64-位）或更新的。·处理器：Intel Core i5-8260U 或相似。·能够进行两因素身份验证的智能手机：·Android 8.0+或 iOS 15.0+.关于你 ·熟练讲土耳其语 （C1以上）和英语 (B2+). ·位于保加利亚，塞浦路斯或希腊。·经历领导团队在客户支持或联系中心环境中至少一年的工作经验 （理想国际）. ·对接触中心指标和绩效跟踪有信心。·热衷于人力领袖并擅长提供同情感激励的沟通。· 适应变化的舒适性。· 如果你对游戏或技术支持感兴趣，请收到奖金。最初发布在喜马拉雅山脉
查看英文原文
Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)
Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.
Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.
Key Responsibilities
- Promote high morale and satisfaction within your team by resolving
- concerns and supporting personal growth.
- Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.
- Provide training on tools, soft skills, and support channels.
- Coordinate with Operations Managers for project-specific coaching and
- training initiatives.
- Raise relevant issues affecting individuals or projects with management.
- Collaborate with departments like Training, Quality Assurance, and HR to
- ensure team needs are met.
- Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.
Technical Requirements
- Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.
- At least 8 GB RAM.
- Operating system: Windows 10 (64-bit) or newer.
- Processor: Intel Core i5-8260U or comparable.
- A smartphone capable of two-factor authentication:
- Android 8.0+ or iOS 15.0+.
About You
- Proficient in Turkish (C1 or higher) and English (B2+).
- Located in Bulgaria, Cyprus, or Greece.
- Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
- Confident with contact center metrics and performance tracking.
- Passionate about people leadership and skilled in delivering empathetic,
- motivating communication.
- Comfortable adapting to change in a fast-paced setting.
- Bonus if you have an interest in gaming or tech support.
Originally posted on Himalayas