Senior Human Resources Manager
## ** 我们是谁** 银行乔是一个由 Y 组合和 Bessemer Venture Partner 支持的金融科技创业公司。我们正在改变社区银行和信用联盟开展业务的方式，使其能够首先以技术为主导和数字化发展.Bankjoy 提供包括移动银行，在线银行，在网上开户，贷款源头和对话人工智能等现代化的数字银行产品。我们的使命是通过领导金融机构中大小的数字转型来彻底革命性的银行技术基础设施。## **角色** 我们正在寻找一个**高级人力资源经理**,他真正喜欢人力资源的工艺确保人们设置以取得成功，遵循政策和组织运行顺利的日常工作。这是一个 **实践性，执行重点性的角色**,而不是战略咨询职位。你将是 Bankjoy 的主要人力资源操作员拥有上线，外线，员工关系，绩效管理，福利，合规和人力资源系统终结。你对细节感到自豪，你遵守并在实际上发挥作用的建设过程中找到满意度。你同样舒适地与经理谈论一个绩效问题，帮助新雇员设置笔记本电脑。这个角色向 COO 报告并与我们的高级人才获取合作伙伴紧密合作在招聘协调上。如果你正在寻找主要是战略和框架的职位，这不是合适的。如果你想成为让 HR 工作的人员在快速增长的金融科技，并且真的喜欢它阅读。###** **你会做什么** **HR 运营拥有它结束到终结** - 运行一个清洁，一致的**登录体验**每一位新聘用者在美国和加拿大员工和承包商中使用 Rippling 作为记录系统 - 自主 **退役**终结到终结 撤销访问权限，设备返回，Carta/股权清理，最终薪水以及离开员工系统移除，所有这些都被追踪并完成，没有缺口 - 在 Rippling 中保持高准确度的员工记录，组织图表和人力资源数据 - 对美国和加纳大的员工进行 **福利管理** 开放注册，运营商协调，员工问题和政策精确性 - 处理基本的 IT 支持任务** 密码重置，设备设置和返回协调，Google 工作空间访问管理以及与我们的 IT 专家合作新租用硬件采购 **SOC II HR 安全公司
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### **🌐 Who We Are**
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
## **The Role**
We are looking for a **Senior HR Manager** who genuinely loves the craft of HR — the day-to-day work of making sure people are set up to succeed, policies are followed, and the organization runs smoothly. This is a **hands-on, execution-focused role**, not a strategic advisory one.
You will be the primary HR operator at Bankjoy — owning onboarding, offboarding, employee relations, performance management, benefits, compliance, and HR systems end to end. You take pride in the details, you follow through, and you find satisfaction in building processes that actually work in practice. You are equally comfortable having a difficult conversation with a manager about a performance issue and helping a new hire get their laptop set up.
This role reports to the COO and works closely with our Senior Talent Acquisition Partner on recruiting coordination. If you are looking for a role that is primarily strategy and frameworks, this is not the right fit. If you want to be the person who makes HR work at a fast-growing fintech — and genuinely enjoys that — read on.
### **What You'll Do**
**HR Operations — Own It End to End**
- Run a clean, consistent **onboarding experience** for every new hire — across US and Canadian employees and contractors — using Rippling as the system of record
- Own **offboarding** end to end — access revocation, device return, Carta/equity cleanup, final pay, and departing employee system removal, all tracked and completed without gaps
- Maintain employee records, org charts, and HR data in Rippling with a high standard of accuracy
- Manage **benefits administration** for US and Canadian employees — open enrollment, carrier coordination, employee questions, and policy accuracy
- Handle basic **IT support tasks** — password resets, device setup and return coordination, Google Workspace access management, and new hire hardware procurement in partnership with our IT specialist
- Own Bankjoy's **SOC II HR security policy** — maintaining HR evidence for our annual audit, keeping security policies current, and ensuring employee compliance with IT security requirements
**Performance Management**
- Administer Bankjoy's **performance review cycles** in Lattice — configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time
- Provide **hands-on coaching to managers** on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations — practical guidance, not just frameworks
- Support managers in building and documenting **performance improvement plans (PIPs)** when needed, ensuring the process is fair, consistent, and legally sound
- Track and flag performance concerns that are escalating — you are the early warning system, not the last resort
**Manager Training**
- Deliver practical, live **manager training sessions** on the specific capability gaps that matter most at Bankjoy: setting expectations, accountability conversations, hiring well, and retaining high performers
- Track whether training is working — follow up with managers on action items, measure behavior change, and report outcomes to the COO monthly
- Coordinate with external training providers for specialized programs (e.g., annual leadership development) — own the vendor relationship, logistics, and follow-through
**Policy, Compliance & Employee Relations**
- Maintain and enforce Bankjoy's **HR policies** — PTO submission, sick day process, remote work standards, and documentation requirements — ensuring managers and employees are following them consistently
- Serve as the first point of contact for **employee relations matters** — handling questions, concerns, and workplace issues with fairness, discretion, and good judgment
- Ensure Bankjoy stays compliant with **employment laws**
- Keep the **Employee Handbook** current — updating policies as laws change and communicating changes clearly to the team
**HR Systems & Tools**
- Own **Rippling** as the system of record — onboarding/offboarding workflows, automations, reporting, and data integrity
- Manage **Lattice** for performance reviews, 1:1 tracking, and employee development records
- Support recruiting coordination in **Ashby** — interview scheduling, candidate communications, offer letter logistics — in partnership with the Senior Talent Acquisition Partner
- Comfortable learning and operating new tools without needing IT support for every step — you figure things out
**Compensation & Benefits**
- Prepare **comp recommendations** for new hires and promotions with market benchmarks and internal equity checks — grounded in Bankjoy's budget reality, not just market ideals
- Administer the **annual compensation review** process — pulling data, flagging equity issues, and presenting costed options to the COO
- Manage **benefits renewals and open enrollment** for US and Canadian employees — coordinating with carriers and ensuring employees have what they need
## **What You Bring**
- **5–8 years of HR experience** in a hands-on generalist or HR manager role — at a startup, scaleup, or similarly lean environment where you owned multiple functions simultaneously
- **Genuinely hands-on by nature** — you find satisfaction in doing the work well, not in delegating it. You don't need a team under you to feel effective.
- Strong working knowledge of **Canada and US employment law basics** across a distributed workforce
- Proven experience with **performance management** — you have had the difficult conversations, written the PIPs, and supported managers through terminations
- **Tech-savvy and systems-oriented** — you pick up new HR tools quickly, build Rippling automations without being asked, and maintain clean data without being reminded
- Experience with **onboarding and offboarding** at scale — you have built the checklists, run the process, and closed the gaps
- **SOC II or similar compliance experience** — you understand what HR evidence looks like for a security audit and can own it independently
- Strong **employee relations instincts** — you know how to handle a sensitive situation with discretion, care, and good judgment
- Excellent organizational skills — you run multiple things simultaneously without dropping balls, and you follow through without being chased
- **Comfortable with IT basics** — password resets, Google Workspace administration, device coordination. You are not intimidated by these tasks.
## **Nice to Have**
- Experience at a **fintech, SaaS, or technology company** — ideally one that was Series A to Series C stage
- Experience supporting a **US and Canadian distributed workforce** simultaneously
- Familiarity with **Rippling, Lattice, Ashby, Checkr, or Vanta**
- CHRP designation or equivalent Canadian HR certification
- Experience coordinating with **external training vendors** for manager development programs
**Compensation**
- **Base Salary:** $90,000 – $120,000 CAD
- **Performance Bonus:** Up to 10% of base salary annually
- **Equity:** Stock options in a high-growth fintech company
### **🎁 What You Get**
- A fast-paced and collaborative environment
- Competitive compensation
- Stock options at a well-funded startup
- We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
- We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
- Retirement plan with 4% company matching
- 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
- 3-5 weeks PTO depending on tenure
- 5 health days
- 15 holidays
- End of year shutdown
- Performance-based bonuses
- Remote first culture
### **⚖️ Equal Employment Opportunities at Bankjoy**
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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